What are the responsibilities and job description for the Clinical Call Representative (Full-Time) Dallas, TX position at Fortrea?
A career in Clinical Research with Fortrea: if you join us, you will work with some of the world´s leading pharmaceutical, biotechnology, and medical device companies in a vital stage of clinical development: establishing the safety, tolerability and pharmacokinetics of a new drug.
We are currently seeking a Call Center Representative to answer public inquiries pertaining to study participation and schedule screening appointments for qualified participants.
WHAT YOU WILL DO:
You will receive and place calls to and from potential clinical study participants. Enter medical history and demographic information into computerized database and schedule screening appointments.
Other key responsibilities:
- Assist in training new employees
- Ensure the website and phone system information is accurate and current
- Cross-training in other departments, as needed
- Attend out-reach programs to recruit participants as needed
- Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth
- Perform other related duties as assigned
YOU NEED TO BRING…
- High School Diploma
- Strong in computer programs
- Excellent verbal and written communication skills
- Customer Service or call center experience
- Knowledge of medical terminology a plus
- Ability to work a flexible schedule which may include evenings and weekends
Learn more about our EEO & Accommodations request here.
