What are the responsibilities and job description for the Field Services Engineer position at Fortress Power?
Fortress Power is the fastest-growing battery energy storage provider in the renewable energy space. We pride ourselves on bringing homeowners and commercial businesses clean energy storage products they can depend on, built from only the highest-quality materials and with the highest-powered lithium ferrite phosphate batteries. Our products are rated as top solar products by multiple solar magazines.
We are seeking a dedicated and experienced Field Service Engineer to join our team at Fortress Power, a leader in innovative battery solutions. The ideal candidate will provide on-site technical support, installation, troubleshooting, and maintenance services for our battery products and systems. This role requires a hands-on professional with excellent technical and problem-solving skills who is committed to delivering top-notch customer service.
Key Responsibilities :
- Installation and Commissioning :
o Perform on-site installation, commissioning, and system integration of battery products and solutions (e.g., industrial batteries, energy storage systems, EV batteries).
o Ensure proper system setup, calibration, and testing for optimal performance.
o Diagnose, troubleshoot, and repair battery systems and related equipment in the field.
o Conduct preventative maintenance, ensuring systems remain operational and compliant with company standards.
o Perform software updates and firmware upgrades when necessary.
o Train customers and end-users on the proper operation and maintenance of battery systems.
o Provide technical advice and support to customers, addressing inquiries and concerns promptly.
o Document and report on-site activities, including service logs, inspection findings, and maintenance records.
o Provide detailed reports on system performance, failures, and resolutions.
o Adhere to all company and customer safety protocols during field operations.
o Ensure compliance with relevant industry standards and regulations.
o Work closely with the engineering team, sales, and product teams to share field insights and improve product performance.
Qualifications and Skills :
o Bachelor’s degree or diploma in Electrical Engineering, Mechanical Engineering, or a related field.
o Relevant certifications in battery technology or energy systems are a plus.
o 3 years of experience as a field service engineer, preferably in the battery, energy storage, or renewable energy sector.
o Hands-on experience with lithium-ion, lead-acid, or other battery chemistries is highly desirable.
o Proficiency in diagnosing and troubleshooting electrical and mechanical systems.
o Familiarity with battery management systems (BMS), inverters, and energy monitoring tools.
o Basic knowledge of networking, software tools, and SCADA systems is advantageous.
o Strong customer service and communication skills.
o Ability to work independently and manage multiple tasks under minimal supervision.
o Problem-solving mindset with attention to detail.
o Willingness to travel extensively, often on short notice.
o Ability to lift and handle equipment weighing up to 50 lbs.
