Director Of Casino Operations

Director of Casino Operations

Job Description & Core Responsibilities

Position Summary:

Core Duties and Responsibilities:

The Director of Casino Operations is responsible for the following duties:

• Manage the daily operations of Table Games and guest-facing slot services.
• Oversee Managers on Duty to ensure high levels of customer service.
• Create and/or update all Table Games and Manager on Duty policies and procedures
• Work in partnership with the Director of Gaming Performance to implement cohesive operational strategies.
• Develop and mentor front-line teams to maintain a culture of service excellence.
• Act as a primary contact for customer issues, ensuring timely and effective resolution.
• Collaborate on cross-departmental initiatives to enhance overall guest satisfaction.
• Work with Director of Gaming Performance to ensure compliance with National Indian Gaming Commission's Minimum Internal Control Standards and tribe/state gaming compacts.
• Collaborate with the Executive Management Team to realize strategic objectives.
• Develop table games annual budgets based on data from the Director of Gaming Performance. Develop the Manager on Duty budget.
• Recordkeeping of inventories, purchases, financials, etc.
• Ensure all departments have adequate resources, including training, equipment, workspace, and support to meet goals and objectives.
• Update department goals, policies, procedures, and job descriptions as needed.
• Monitor and evaluate casino operation employee’s performance and develop plans to address areas that require improvement.
• Provide supervision and leadership to guest-facing casino operations staff by creating schedules that are pertinent to each department
• Develop staff through coaching, mentoring, and training.
• Maximize performance and quality service delivery of assigned departments.
• Collaborate with the Guest Experience team to develop and coordinate marketing concepts, events, and promotions.
• Develop direct improvements to maximize profitability and assure quality guest service.

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
• Demonstrates expertise in his/her field.
• Demonstrates competence in fulfilling the duties outlined in his/her job description.
• Demonstrates a willingness to learn and accept new challenges.
• Projects a professional image.
• Demonstrates a high level of integrity.
• Holds him/her staff accountable.
• Fosters a healthy work environment in his/her department.
• Demonstrates effective problem-solving skills.
• Effectively executes plans and follows through on commitments.
• Demonstrates self-awareness.
• Demonstrates emotional intelligence.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience or a minimum of 5 years of experience in gaming operations with 3 years of experience in a leadership role.
• Excellent knowledge of casino operations including slot operations, table games operations, and Manager on Duty duties.
• Ability to anticipate financial issues, identify trends, analyze data, and create solutions.
• Strong understanding of federal, state, and local laws, regulations, and compliance requirements relating to gaming operations.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

• Master's degree in business management or a related field or a minimum of 7 years of experience in gaming operations with 5 years of experience in a leadership role.
• Professional certification in Gaming Management or Business Management.
• Experience in working with tribal governments and tribal gaming commissions.
• Experience in managing multi-million-dollar budgets and financial reports.
• Strong knowledge and experience in the implementation of gaming promotions, customer loyalty programs, and player development.
• Ability to lead, coach, mentor, and motivate a diverse team of professionals.
• Proven track record of increasing gaming revenue and profitability while maintaining the highest level of customer service.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to stand, sit, and walk for extended periods of time.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to perform repetitive motion from use of a computer.

Preference:

Confidentiality: