Director of Gaming Performance

DIRECTOR OF GAMING PERFORMANCE

Job Description & Core Responsibilities

Position Summary:

Core Duties and Responsibilities:

The Director of Gaming Performance is responsible for the following duties:

• Plan, direct, and control all gaming revenue departments and activities to achieve optimal profitability and excellence in customer service delivery.
• Develop and implement strategies to drive revenue growth and improve machine performance.
• Ensure full compliance with all slot regulatory standards, policies, and procedures.
• Serve as the primary contact for regulatory bodies on slot-related matters and lead internal compliance audits.
• Collaborate with the General Manager to align slot product offerings with overall business goals.
• Continuously evaluate game performance and make data-driven decisions regarding floor layout, machine purchasing and product evolution.
• Maintain accurate and up-to-date records for all regulatory filings, inspections, and audits.
• Create and manage slot departmental budgets, financial targets, and forecasts to ensure cost control and profitability.
• Analyze trends in Table Games activity and develop strategies to optimize revenue performance, player satisfaction, and employee productivity and share with Director of Casino Operations
• Ensure that all table games comply with NIGC Minimum Internal Control Standards, Tribal/State Gaming Compacts, and Tribal Ordinances.
• Monitor and evaluate Table Games performance and develop plans to address areas that require improvement.

• Provide personnel management of slot technician personnel by monitoring progress and enhancing personal development.
• Provide leadership by serving as a role model, developing a teamwork attitude, acknowledging performance by performance reviews, assessing training needs and encouraging feedback from team members.
• Enforce department and company policies and ensure team members are informed on policies and procedures including Title 31.
• Administer progressive discipline as outlined in the Employee Manual.

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
• Demonstrates expertise in his/her field.
• Demonstrates competence in fulfilling the duties outlined in his/her job description.
• Demonstrates a willingness to learn and accept new challenges.
• Projects a professional image.
• Demonstrates a high level of integrity.
• Holds him/her staff accountable.
• Fosters a healthy work environment in his/her department.
• Demonstrates effective problem-solving skills.
• Effectively executes plans and follows through on commitments.
• Demonstrates self-awareness.
• Demonstrates emotional intelligence.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience or a minimum of 7 years of experience in gaming operations with 3 years of experience in a leadership role.
• Excellent knowledge of casino operations including casino games, player tracking systems, slot operations, and table games.
• Ability to anticipate financial issues, identify trends, analyze data, and create solutions.
• Strong understanding of federal, state, and local laws, regulations, and compliance requirements relating to gaming operations.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

• Master's degree in business management or a related field or a minimum of 10 years of experience in gaming operations with 5 years of experience in a leadership role.
• Professional certification in Gaming Management or Business Management.
• Experience in working with tribal governments and tribal gaming commissions.
• Experience in managing multi-million-dollar budgets and financial reports.
• Strong knowledge and experience in the implementation of gaming promotions, customer loyalty programs, and player development.
• Ability to lead, coach, mentor, and motivate a diverse team of professionals.
• Proven track record of increasing gaming revenue and profitability while maintaining the highest level of customer service.

Work Environment:

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Preference:

Confidentiality: