Room Attendant (Full-Time)

Job Description

Job Description

Room Attendant (Full-Time)

Job Description & Core Responsibilities

Department : Resort Housekeeping

Reports To : Room Inspector / Supervisor / Manager

FLSA Status : Non-Exempt

Pay Grade : Grade 2

Starting Wage : $15.00 - 16.71 Depending on Qualifications

Gaming Class : Compact / Gaming License Required

Application Deadline : January 14th, 2025

1000 Bonus for New Hires and $500 for Re-Hires!

Half of the bonus is paid upon the successful completion of three full months of employment and half paid after the successful completion of six full months of employment in the position, subject to additional terms and conditions as may be required by the Company.

Position Summary :

The Room Attendant is responsible for cleaning guest rooms as assigned and ensuring the Resort’s established standards of cleanliness. The Room Attendant is responsible for reporting any deficiencies, handling guest requests or complaints, and ensuring the confidentiality and security of all guest rooms.

Core Duties and Responsibilities :

The Room Attendant is responsible for the following duties :

• Use correct cleaning chemical for designated surfaces, according to OSHA regulations and Resort requirements.
• Clean guest rooms when vacated and stay-over rooms after 9 : 30 a.m.
• Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
• Thoroughly clean all areas in the room as described in Polices and Procedure book.
• Keep all cleaning equipment and tools in good working condition; report when repair parts are needed.
• Ensure security of any assigned guest room.
• Handle guests’ complaints by following the proper procedure to ensure guest satisfaction.
• Report any damage or maintenance problem to the Manager or Room Inspector.
• Maintain a lost and found log and secure guest items in locked storage / closet; notify Housekeeping Manager of lost and found items.
• Maintain a comfortable, clean, and safe environment.
• Be neat in appearance and in uniform.
• Perform other duties as assigned.

Competencies :

Qualifications – Education and Experience :

Minimum Qualifications :

Preferred Qualifications :

Work Environment :

The Room Attendant shall have overall good physical and mental health and be able to work in a fast-paced work environment.

Physical Demands :

Job-specific abilities and requirements include :

Preference :

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Confidentiality :

Employees shall not, at any time or in any manner, outside the course of performing his / her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.

Ethics Code :

I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.

Salary : $15 - $17