Steakhouse Host

Job Description

Job Description

Steakhouse Host

Job Description & Core Responsibilities

Department : Sunset Steakhouse

Reports To : Steakhouse Manager

FLSA Status : Non-Exempt

Pay Grade : Grade 3-T

Gaming Class : Non-Compact / Gaming License not required

Application Deadline : March 4, 2025

Position Summary :

Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a serve as a source of information to all guests entering the Sunset Steakhouse. Exudes pride and passion. Assist in all areas of Host Stand Operations to help ensure a high-quality guest experience.

Core Duties and Responsibilities :

The Sunset Steakhouse Host is responsible for the following duties :

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Answering phone calls, taking reservations, and answering questions.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Maintaining knowledge of Sunset Steakhouse menu.
• Perform other duties as assigned.
• Warmly greet guests into the restaurant.
• Proactively support the restaurant team while monitoring dining room activity.
• Collaborate with team members to communicate any special needs or guest requests.
• Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
• Maintain an organized host stand or work area.
• Sincerely thank guests leaving the restaurant and invite them to return.

Competencies :

Qualifications – Education and Experience :

Minimum Qualifications :

Preferred Qualifications :

Work Environment :

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands :

Job-specific abilities and requirements include :

Must be able to bend, stoop, squat and stretch to fulfill tasks.

Must be physically able to lift and carry heavy trays and equipment as well as delicate China and glassware up to 50 lbs.

Must be physically able to walk without assistance on various surfaces for an extended periods of time.

This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The ability to tolerate various scents, noises, and bright lights is required.

Preference :

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Confidentiality :

Employees shall not, at any time or in any manner, outside the course of performing his / her duties, either directly or indirectly, disclose or communicate to any person, firm or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material or important.

Ethics Code :

I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.