What are the responsibilities and job description for the Customer Service Representative position at Forum Communications Co.?
RESPONSIBILITIES INCLUDE:
- Responsible for initiating the printing process and follow through to completion.
- Responsible for follow-up with customers after they received printed product to access satisfaction.
- Mostly phone and email communications with customers.
- Consistently demonstrate Forum Communications Company’s core values of Respect, Integrity and Responsibility.
- All other duties as assigned by Supervisor.
QUALIFICATIONS INCLUDE:
- Excellent communication and organizational skills.
- Working knowledge of PC computer programs.
- Attention to detail.
- Ability to meet deadlines.
- Ability to multi-task.
- Prefer candidate with knowledge of printing process.
- Prefer candidate with customer service experience.
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.
Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation. We believe in supporting each other, working hard towards common goals and having fun.
Come for the perks: Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include: comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, paid parental and pregnancy disability leave for qualifying employees.
Stay for the people: Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.
