Customer Care Associate / Front Desk

The Forum of Fargo-Moorhead and InForum have been delivering award-winning local news to Fargo, ND, Moorhead, MN and the surrounding communities since 1891. Its best-in-class journalism earned the publication 12 first place awards in multiple categories from the North Dakota Newspaper Association in 2024, including a sweep of the agricultural coverage category, winning first, second, and third place. The Forum of Fargo-Moorhead and InForum are part of Forum Communications Company, a 5th-generation family-owned media company with 20 publications across the Upper Midwest that collectively deliver local news to more than 5 million readers every month.

SUMMARY

The Customer Care Associate is a support position which will work closely with Advertising Director, Multimedia Account Managers, Editorial Staff, Creative Design, and Production teams. This position is full time, in-office presence required, Monday – Friday, 8am – 5pm.

ESSENTIAL FUNCTIONS

• Assist with walk-in customers as needed.
• Support Advertising Directors and Multimedia Account Managers who are selling marketing solutions to local advertisers by doing data entry, gathering ad information/materials, and sending proofs to clients.
• Provide support documentation for print and online advertising options customized to each client.
• Provide demographic display marketing and other digital solution reports and supporting data.
• Assist with special sections, exports, house ads, inserts, and special projects as necessary.

QUALIFICATIONS

• Excellent written and verbal communication skills.
• Ability to handle multiple projects at once as well as be willing to work on new projects, with ability to work well under multiple deadlines.
• Proficiency with computers, with strong attention to detail and a high level of accuracy.
• A basic understanding of print and online advertising products is desirable.
• Excellent customer service skills are required.

Expected compensation for this role is between $19 and $21/hour, based on qualifications and experience.

ABOUT THE COMPANY

We are a family-owned media and technology company that has been providing trustworthy, quality journalism and business solutions for more than a century. We've always been in the business of telling stories, but we're more than just a newspaper today. As one of the Upper Midwest's largest media organizations, we are leaders in the business of print and digital news, technology, telebroadcasting, printing, and agency advertising.

The company is comprised of passionate and purpose-driven people fueled by collaboration and innovation. In addition to a generous benefits package, you'll enjoy development and growth opportunities, an inclusive and creative culture, and a safe working environment. We believe in supporting each other, working hard towards common goals, and having fun. Come for the perks. Stay for the people.

Forum Communications Company offers the following for all full time and 32 benefited employees:

• Health, dental, and vision packages
• Company paid short term disability and life insurance coverage
• Critical illness, accident, and hospital indemnity coverage options
• Paid maternity and parental leave
• Retirement benefits
• Generous PTO and paid volunteer hours

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.