What are the responsibilities and job description for the Collections Lead position at Forum Energy Technologies?
Summary:
The Lead Collector will be the team Leader for our Collections department, supporting and guiding the efforts to ensure collections. They will record transactions meticulously in Get Paid, Navision, and BC accounting systems. Additionally, the candidate will adeptly lead dispute resolution and reconcile overpayments, misapplications, and unapplied cash. The Collections Lead will work hands-on with the Collections team fostering collaboration and innovation.
Job Duties/Responsibilities:
- Collaborate and support the Collections team on day-to-day
- Responsible for monitoring and maintaining assigned accounts- Customer calls, payment status via customer portals, account adjustments, customer reconciliations
- Workflow Management: Prioritize and assess daily workflows to ensure timely execution, meeting, or exceeding
- Review and Assist with New Hire Training: Actively participate in maintaining a robust new hire training process and assist with policy/procedure documentation.
- System Matter Expert: Oversee all AR functions, facilitate effective training, and ensure efficient team
- Accurate Reporting: Ensure detailed and accurate
- Debt Monitoring: Monitor accounts to identify outstanding debts and review bad
- Credit Holds: Review daily credit holds and justify releases to Manager if
- Preparation and analysis of data and
- Manage the Escalation
- Prepare KPI’s and weekly reports for
- Organizes monthly meetings to communicate information and guidance from AR manager and to review policies, procedures, and best practices.
- Cultivate and maintain strong relationships with stakeholders and customers, gaining a deep understanding of their payment arrangements.
- Prepared the forecast, weekly account reviews with each AR Clerk and reporting functions that are required daily/weekly.
- Issue Notification: Notify management of ongoing account issues potentially leading to credit hold and bankruptcy status.
- 3rd party collections – Manage and review accounts that need to be sent to 3rd party collections and keep thorough records.
- File and process and bankruptcy claim with accurate record
- Additional Duties: other responsibilities as
Experience/Education:
- Experience with Microsoft Office and accounting systems
- Ability to multi-task and prioritize
- Knowledge of SOX compliance controls
- Good organizational
- Associate or bachelor’s Degree is highly preferred, but experience may be substituted for
- Hands-on participation in process/workflow design including team member involvement across the
- Prior experience collaborating with a team is highly
- 5 years of accounting or equivalent
About FET
FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.
FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.
