What are the responsibilities and job description for the Tech Customer Service Representative position at Forum Health?
Forum Health is a nationwide network of Medical Providers specializing in Functional Medicine. We take pride in helping our patients reach their full wellness potential using precision Functional and Integrative treatments. We are looking for a full time Customer Service Rep to join our Dynamic team of professionals.
Requirements Education/ Experience
Requirements include a healthcare or customer support background with a minimum of 2 years of experience in a customer service role. Preference will go to candidates with over 4 years of experience and can adapt to a continually evolving environment. Willingness to work with technology is a must.
Schedule: Must be comfortable working Monday-Friday 11:00 AM - 8:00 PM EST
SQL Experience Preferred
Skills and Requirements.
- Excellent verbal communication skills.
- Great listening skills and patience.
- Being Tech Savvy and able to learn new software quickly.
- Ability to multitask.
Duties and responsibilities include the following. Other duties may be assigned.
- Resolves product or service problems by clarifying patient/customer complaints, determining the cause of the problem, and then selecting and explaining the best solution to solve the problem.
- Expedites issues as needed for corrections or adjustments to reported problems.
- Supports customer system requests as able.
- Coordinates necessary efforts to provide training to medical practices and patients.
- Addresses customer issues and ensures effective and long-term problem resolution.
- Documents timely and accurate customer complaint information to the product support systems.
- Keeps an accurate record of conversations with customers to ensure their needs are met.
- Communicates technology issues and other product issues to the Power2Practice development team.
- Exhausts all available resources prior to escalation.
- Works to find creative solutions when necessary; ability to think outside of the box.
- Responds to all tasks timely and efficiently.
- Keeps customer updated regularly with resolution progress.
- Ability to be a team player and help team out when necessary, with other tasks and calls.
Job Type: Full-time
Application Question(s):
- Please confirm the advertised schedule works for you: Monday - Friday 11:00 AM - 8:00 PM EST
Experience:
- Customer service: 2 years (Required)
Work Location: Remote
Pay: $18-$20/hr
Salary : $18 - $20
