Front Desk Concierge

Forum is accepting resumes for the position of a Concierges. The Concierges responsible for providing support to the General Manager and Assistant General Manager. They will work closely with our leadership team by performing a variety of tasks and duties that are vital to the success of our organization. This is a rewarding and influential role for someone who possesses a high level of judgement, integrity, motivation and passion to exceed expectations.

cWe believe in serving from the intention. Forum’s health club has fitness equipment and spaces for a wide range of workouts. With 24/7 access, group classes, dynamic fitness spaces, and a sauna, it’s the perfect place to get active and pursue your goals.

Why you should work for us:

Salary:Forum prides ourselves on offering competitive compensation. The hiring rate for this position is $17-22/hr. Team members also enjoy industry-leading perks such as:

What you will do:

• Deliver first-class service to our members/clients
• Support team members and managers with premium guest services
• Greet members and guests warmly upon arrival and departure.
• Learn and recognize member names and faces to provide a personalized experience.
• Offer assistance and ensure a high level of guest service throughout the facility.
• Regularly check and maintain the cleanliness and functionality of men's and women's locker rooms, including saunas.
• Monitor and replenish snacks and grab-and-go food offerings to ensure availability and freshness.
• Collect and distribute mail for private office tenants.
• Maintain knowledge of Forum facilities, including pickleball courts, golf simulators, locker rooms, saunas, fitness studio, gym, and private offices, to answer member inquiries accurately.
• Assist members with making reservations for club amenities.
• Answer membership-related questions and provide information on club offerings and services.
• Enforce dress code as members enter and exit the facility.
• Take ownership of guest requests and complaints, resolving issues promptly and following up to ensure guest satisfaction.
• Deliver exceptional guest service by exceeding expectations and supporting all necessary operations within the club.

What we are looking for:

Education and Experience

• Currently enrolled in High School, High School Diploma or equivalent experience
• Minimum age of 16 years old
• An understanding of facility characteristics, rules, policies, and procedures

Attributes

• Live in our principles: Honesty, Enthusiasm, Anticipation, Respect, and Teamwork (HEART)
• Focused - Ability to pay attention to important details in an active environment
• Detail-Oriented - Take pride in maintaining a professional standard of work and a high level of accuracy
• Responsible - Ability to lead by example and make decisions on what is right and wrong
• Compassionate - Show kindness, sympathy and concern for your team and our members
• Outgoing - Act friendly, social and confident in your role and with our members

Physical Requirements

• Balancing, stooping, reaching, standing, walking, lifting, grasping, talking, swimming, and hearing.
• Visual acuity to perform an activity where the task at hand is at or within arm’s reach.

• Ability to lift up to 75-100 lbs.

Availability

• 10-30 hours per week
• Flexible and open availability for mornings, afternoons and evenings
• Available to work weekends and holidays

Forum is an Equal Opportunity Employer and welcomes all applicants.

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Expected hours: 10 – 30 per week

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Ability to Commute:

• Delano, MN 55328 (Required)

Ability to Relocate:

• Delano, MN 55328: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $22