What are the responsibilities and job description for the Account Manager position at Forward Air?
Position : Account Manager – Intermodal
Job Description
We are seeking a highly organized and detail-oriented Account Manager to manage and oversee the movement of shipments. Key responsibilities include planning, quoting, entering, directing, and monitoring shipments to ensure efficient and timely delivery. The ideal candidate will be responsible for ensuring all customer instructions are accurately entered into the system, tracking shipment milestones, and coordinating with the operations team to determine the best routing for the required service level.
Forward Air is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation / deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Core Responsibilities & Duties :
- Plan, quote, enter, direct, and monitor shipments
- Ensure all customer instructions are entered into the system
- Ensure necessary shipment milestones are present and in correct order
- Work with operations team to determine routing for required service level
- Negotiating rates with vendors and request spot quotes
- Accruing vendor costs and working to revolve any variances
- Sending invoices to the customers
- Ensure freight and documentation meets security, TSA, and company compliance programs
- Track and monitor entire process of cargo movement and keep customers up to date on movement details
- Other duties as assigned
Job Requirements & Qualifications :
What We Offer :
