Customer Service Representative - Part Time

Job Description :

The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities :

• Answer incoming customer calls and provide detail information
• Notify customers daily of freight availability
• Data entry (domestic and international bills)
• Maintain a driver sign in log
• Maintain a cash log file
• Maintain files in order and as outlined in the operations procedures and policy manual
• Perform daily audits on all outbound shipments
• Arrive inbound manifest and close out outbound manifest in the AS400
• Consistently monitor e-mail request and provide detail information in a timely fashion
• Regular and dependable attendance
• Prepare in-bond documentation (Smaller stations only)
• Acceptance of “containers” and proper documentation (Smaller stations only)
• Office cleanliness : vacuum and trash empty (Smaller stations only)
• Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
• Other duties as assigned

Requirements :

Skills :

Forward Air is an Equal Opportunity employer.