What are the responsibilities and job description for the Customer service representative position at Forward Air?
Company Overview :
Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico.
We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation / deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals.
In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services.
We are more than a transportation company. Forward is a single resource for your shipping needs. Position : Customer Service Representative Core Responsibilities & Duties :
- Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures
- Research information to solve customer service problems
- Document and record monthly activities for period end reporting
- Provide work coverage for other employees’ absences when necessary
- Other duties as assigned
Job Requirements & Qualifications :
- General understanding of excel functions and how to manage email rules within Microsoft Outlook
- Knowledge of customer service practices and administrative procedures
- Strong attention to detail and ability to multitask
- Proficient in the use of standard office software applications
- Excellent verbal and written communication skills
- Exemplary customer service skills are required
- Ability to work cooperatively with others at all levels of the organization
- Ability to work with minimal supervision
- Knowledge of warehouse management system SAP is a plus
What We Offer :
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- A great place to work with a terrific culture
Last updated : 2024-11-08
