What are the responsibilities and job description for the Dispatcher position at Forward Air?
Job Description :
The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Duties & Responsibilities :
- Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
- Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
- Develop a strong relationship with Independent Contractors within assigned fleet
- Offer exceptional support to drivers to ensure that their professional needs are being met
- Monitor shipments throughout transit in order to effectively meet delivery schedules
- Respond to customers efficiently, thoroughly, and professionally
- Manage customer and driver expectations to align with operational capabilities
- Monitor performance and available hours of Fleet Drivers
- Work cooperatively with customer service / sales to provide solutions for customers’ needs and resolve issues
- Other duties as assigned
Requirements :
Skills :
Forward Air is an Equal Opportunity employer.
