What are the responsibilities and job description for the Import Clerk position at Forward Air?
Job Description :
Forward Air is looking for a capable and dedicated individual to work as an Import Clerk. The Import Clerk is responsible for performing the clerical import / export duties. This candidate will respond to emails and voicemails concerning orders, issue resolution, shipment tracking, routing questions and customer requests in a timely manner. She / he must have excellent organizational skills handling files, time management and the ability to meet deadlines.
Core Responsibilities & Duties :
Answer incoming customer calls and provide detailed information
Accustomed to working with international paperwork
Data entry on shipment tracking for import and export shipments
Must be comfortable issuing IT to US Customs
Familiar with ocean imports and ocean exports
Provide support for tracking shipments and communication progress
Maintain files in order and as outlined in the operations procedures and policy manual
Consistently monitor e-mail requests and provide detailed information in a timely fashion
Regular and dependable attendance
Other duties as assigned
Qualifications :
Demonstrated ability to carry out assignments to their completion and meet deadlines
Ability to establish and maintain effective working relationships with employees and managers
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
Ability to handle heavy workload and work well under pressure
Understanding of industry documents (bill of lading, master air waybills, tsa forms, etc.)
High school diploma or GED equivalent
Must be able to pass basic hazardous materials training
Skills :
The ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office / Excel, AS400 functions : air-bills, manifest, customer, customer service, reports, etc.
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