What are the responsibilities and job description for the Intermodal Dispatcher - Full Time position at Forward Air?
Job Description :
The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Responsibilities & Duties :
- Ability to multi-task and prioritize situations in a fast-paced environment (load-planning / dispatching)
- Communicate with drivers to prioritize loads, define routes, and set schedules
- Monitor containers to prevent demurrage and storage fees
- Providing detailed instruction to various personnel via email and phone
- Accepting & scheduling loads and providing excellent customer service
- Make routing decisions that satisfy customer expectations and company financial decisions
- Ensure that shipping data is entered into the system timely and accurately
- Other duties as assigned
Qualifications :
Skills :
Forward Air is an Equal Opportunity employer.
