What are the responsibilities and job description for the Intermodal Dispatcher position at Forward Air?
Position: Intermodal Dispatcher
Job Description:
The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Responsibilities & Duties:
- Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
- Communicate with drivers to prioritize loads, define routes, and set schedules
- Monitor containers to prevent demurrage and storage fees
- Providing detailed instruction to various personnel via email and phone
- Accepting & scheduling loads and providing excellent customer service
- Make routing decisions that satisfy customer expectations and company financial decisions
- Ensure that shipping data is entered into the system timely and accurately
- Other duties as assigned
Qualifications:
- Intermodal transportation experience strongly preferred
- Self-motivated problem-solver with fervent desire to meet customer needs
- Strong verbal and written communication skills
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast-paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
- Must be willing to work a flexible schedule
Skills:
- The ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must have the ability to work in a fast-paced environment
- Ability to communicate effectively with all levels of operations
- General computer skills - Microsoft Office, Outlook, AS400
- Excellent communication and problem-solving skills
Forward Air is an Equal Opportunity employer.
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication
