What are the responsibilities and job description for the Business Development Representative position at Forward Financing?
Job Description
Job Description
Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, providing fast, flexible working capital to US small businesses that have been underserved by traditional financing options. It is our mission to build a world-class fintech company so our customers and our people can reach their full potential. Forward has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work.® We're investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.
As a Business Development Representative you will be hands-on to develop relationships with prospective clients and maintain effective relationships with existing customers. You will be responsible for generating new business through outbound calls, emails, and other resources. This will require learning about our industry, clients, other internal processes, and culture at Forward Financing. You will report to the Customer Engagement Manager in our Boston office while collaborating daily with Sales, Marketing, Operations and other leaders across Forward Financing both in our Santiago and Boston office, providing gold standard support.
In this role you will :
- Engage with prospective clients that are part of our Renewals portfolio to generate new business.
- Maintain, cultivate, increase deals and relationships into actual submissions.
- Reach your weekly targets, maintaining organized traceability of all your communications.
- Provide prompt and anticipated responses to our clients.
- Deploy strategies focused on providing world-class service to our clients, addressing their requests, needs, and problems until resolution.
- Monitor and provide actionable insights to management based on engagement metrics and client feedback.
- Be the strongest brand ambassador of our culture
Why you should apply :
Role Requirements :
Even if you don't check every box, but see yourself contributing, please apply.)
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Forward Financing Core Values :
About Us :
Forward is a fintech company headquartered in Boston, Massachusetts with an affiliate office in Santiago, Dominican Republic, providing fast, flexible working capital to small businesses across the US. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business's future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day — giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.
Since 2012, Forward has expanded access to capital by providing over $3.2 billion in funding to nearly 67,000 small businesses. The company is A rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Forward is also recognized as a Best Place to Work by Built In Boston, certified as a Great Place to Work®, and is committed to helping their people and the small businesses they serve to achieve their full potential.
Forward actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. Our diverse and driven group of over 460 people, with approximately 200 based in the US, and 260 in the Dominican Republic, is a 100% employee-owned company. Our people are excited about their work, knowing they are helping thousands of small businesses while advancing their own careers.
Perks & Benefits :
At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to : medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.
Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team.
When we aren't collaborating to drive business and support our customers, we're finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!
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