Information Technology Support Specialist

Location: NYC – Onsite

***Important: No sponsorship available. No third-party agencies. No C2C.

If you do not meet these requirements, please do not apply or reach out. Non-compliant messages will be marked as spam and senders may be blocked from future contact. We appreciate your cooperation in respecting the time and space for qualified candidates.

About the Role

We are seeking a skilled IT Support - LEVEL II to join a fast-paced, global professional services environment. This role is ideal for a tech-savvy problem solver with exceptional customer service skills, who thrives in an environment supporting attorneys, staff, and senior leadership with a broad range of technology solutions.

As the face of the IT department, you’ll be responsible for resolving technical issues in person, by phone, and remotely, while helping to maintain a seamless and secure user experience. You'll support standard office systems, mobile devices, audio/visual setups, and legal-specific applications. This is a highly visible role offering cross-functional interaction with internal stakeholders at all levels.

Key Responsibilities

• Provide end-user support for hardware, software, networking, and mobile technologies across all supported platforms.
• Troubleshoot Microsoft Windows OS (10/11), Office 365 Suite (especially Word and Outlook), Citrix, and Active Directory-related issues.
• Support legal applications including document management, redlining, timekeeping, and Adobe Acrobat Pro.
• Maintain asset inventory, perform lease returns, and manage device imaging and deployment.
• Handle new hire onboarding and account setup (PCs, phones, user access).
• Log and resolve tickets via an ITSM system; escalate issues when necessary.
• Assist with video conferencing, conference room setups, and A/V support.
• Participate in after-hours on-call rotation with additional compensation.
• Maintain and rack equipment in IDF/server rooms as needed.

Qualifications

• 4 years of IT support experience, preferably within a large professional services or legal environment.
• Windows OS and Microsoft Office 365 Suite
• Active Directory and Exchange administration
• Legal or enterprise-level applications (MUST HAVE)
• Experience working with ITSM ticketing systems and documentation.
• Ability to support both hardware (Dell preferred) and software troubleshooting.
• Experience working in or supporting a law firm environment.
• Familiarity with Citrix, SCCM, imaging tools (e.g., Ghost), and mobile device management.
• Mac OS support experience is a plus.
• Bachelor's Degree and/or IT certifications (e.g., ITIL) are a plus.
• Ability to speak a second language is beneficial, but not required.

**Base Salary $95k