What are the responsibilities and job description for the Account Manager position at Forward?
Company Overview:
Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.
Available Shift: Monday through Friday, 10-hour shifts
Compensation: $34-$37 per hour
Position: Account Manager
Core Responsibilities & Duties:
- Plan, quote, enter, direct, and monitor domestic shipments
- Ensure all customer instructions are entered into the system
- Ensure necessary shipment milestones are present and in correct order
- Work with operations team to determine routing for required service level
- Negotiating rates with vendors and request spot quotes
- Accruing vendor costs and working to revolve any variances
- Sending invoices to the customers
- Ensure freight and documentation meets security, TSA, and company compliance programs
- Track and monitor entire process of cargo movement and keep customers up to date on movement details
- Other duties as assigned
Job Requirements & Qualifications:
- Five (5) years freight forwarding operations or account management experience preferred
- Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.
- Strong attention to detail and ability to handle high volume of transactions
- Ability to multitask and work well under pressure
- Strong verbal and written communication skills
- Ability to coordinate efforts with other organizations
- Strong problem-solving skills
- Team oriented
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- Wellness program
- A great place to work with a terrific culture
Forward is an Equal Opportunity employer.
#IND
Salary : $34 - $37
