What are the responsibilities and job description for the Account Manager position at Forward?
Position: Account Manager
Compensation: $30-$34 per hour
Job Description:
The Account Manager will manage transportation for a handful of Omni’s key accounts and provide the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated Account Managers assigned to manage each customer, creating a mutually beneficial relationship. Daily tasks include quoting customers, pulling inventory, booking shipments, tracking and tracing, and invoicing. The Account Manager can dynamically route to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.
The Account Manager will manage transportation for a handful of Omni’s key accounts and provide the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated Account Managers assigned to manage each customer, creating a mutually beneficial relationship. Daily tasks include quoting customers, pulling inventory, booking shipments, tracking and tracing, and invoicing. The Account Manager can dynamically route to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.
Core Responsibilities & Duties:
- Plan, quote, enter, direct and monitor domestic shipments.
- Ensure all customer instructions are entered into the shipment in the system so other departments are aware and ensure they are adhered to.
- Ensure necessary shipment milestones are present and in correct order.
- Work with Operations to determine routing (Linehaul Carrier / Delivery Agent) for required service level and requirements.
- Negotiating rates with vendors and request spot quotes.
- Accruing vendor costs and working to revolve any variances.
- Invoicing the customer within 5 days of POD.
- Ensure freight and documentation is properly and completely handed based on security, TSA and company compliance programs, etc.
- Track and monitor entire process of cargo movement and keep customers up to date on movement details based on their expectations.
- Performs other related duties as assigned by management.
- Other duties as assigned.
Job Requirements & Qualifications:
- 5 years freight forwarding operations / account management - shipping/logistics experience preferred.
- PC proficient with a comprehensive understanding of Microsoft Office applications and ability to learn company’s TMS and WMS systems.
- Strong attention to detail and ability to handle high volume of transactions.
- Ability to multitask and to react well under pressure.
- Ability to multitask and react well under pressure.
- Identifies and resolves problems in a timely manner.
- Adapt and able to deal with frequent changes in the work environment.
- Strong communication skills both verbal and written.
- Ability to interface cross-functionally and coordinate efforts with other organizations (Sales, Operations, International, IT, and Finance),
- Decision making and problem-solving skills.
- Team oriented Ability to identify and resolve problems in a timely manner.
- Must be team oriented and foster the same environment.
- The Customer Service Manager will report directly to the Senior Operations Manager and interface daily with personnel across the organization. This individual will manage a diverse group of Account Managers, Customer Service Representatives and Logistics personnel.
- Knowledge of Microsoft Office Suite, Adobe Acrobat, Power Point and Excel.
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- A great place to work with a terrific culture
Salary : $30 - $34
