What are the responsibilities and job description for the Application Processor position at Forward?
Position: Application Processor
Job Description:
We are currently looking for an experienced and detail-oriented Application Processor to join our Driver Recruitment team. In this role, you will be responsible for qualifying Commercial Driver's License (CDL) drivers during the recruitment cycle, ensuring that we maintain a talented and compliant workforce. The ideal candidate will have a strong understanding of USDOT and FMCSA rules and regulations for driver qualification and will be committed to processing applications as quickly and efficiently as possible.
This role will work efficiently with the Recruiting Team, focused on always improving the time to qualify and driver facing experience, but will also partner with safety to ensure all risk items are identified and fully investigated to mitigate as much qualification risk as possible.
Core Responsibilities & Duties:
- Responsible for screening applications for information pertaining to FMCSA-DOT and Forward Air qualification standards, to include employment verifications, Motor Vehicle Reports, DAC, & Criminal Background Checks
- Review and process CDL driver applications in a timely and efficient manner to support the recruitment cycle.
- Ensure all applications are complete and compliant with USDOT and FMCSA rules and regulations for driver qualification.
- Verify driver qualifications, including background checks, drug screenings, and driving records, in accordance with company policy and regulatory requirements. This requires the ability to self regulate when a file is complete and when a bit more research could provide a more risk mitigated qualification
- Communicate with applicants to gather additional information, clarify discrepancies, and provide updates on the status of their applications.
- Maintain accurate and up-to-date records of applicant information in our applicant tracking system
- Provide support to the recruitment team by generating reports and analyzing data related to the driver qualification process
- Keep abreast of changes in USDOT and FMCSA regulations and ensure ongoing compliance with these requirements
- Assist with other recruitment-related tasks as needed.
- Ensure Driver files are accurate, completed, and processed in a timely manner within ATS.
- Ensure all required tagging and contextualized fields are complete within the ATS ahead of EDI transfer to avoid issues
- Transfer incoming calls and assist drivers when they come into the office as necessary
- Document all items of significance appropriately within the Driver file
- May provide training and assign files as directed by leader
- Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
- Maintains current knowledge of Department of Transportation rules and regulations
- Recommends new methods, processes and/or systems which when implemented would facilitate or improve performance in area of responsibility
- Ability to be self-sufficient and work independently, under management direction
- Ability to handle highly confidential information with sensitivity, tact and discretion required
- Other duties as assigned
Qualifications:
- Working knowledge of DOT regulatory requirements as it relates to the transportation industry
- Must be able to work in a fast-paced environment with multiple competing deadlines
- Must be personable, professional and have a positive attitude and demeanor
- Adaptable to working in a dynamic and changing environment
- High school diploma or equivalent; an associate or bachelor's degree in a related field is a plus
- At least 2 years of experience in a role focused on processing applications, driver qualification, or a related field
- Excellent attention to detail and strong organizational skills
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Team player with a positive attitude and a strong work ethic
- Demonstrated ability to carry out assignments to their completion and meet various variable deadlines
- Ability to establish and maintain effective working relationships with employees and managers
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast-paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc
Skills:
- The ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must have the ability to work in a fast-paced environment
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Strong verbal and written communication skills
- Experience with AS400 operating systems is a plus
- Transportation industry knowledge and experience is a plus
- Prior experience with Applicant Tracking Systems (ATS), specifically Tenstreet is a plus
Forward Air is an Equal Opportunity employer.
