What are the responsibilities and job description for the Customer Service Agent, Operations position at Forward?
Description:
As A Customer Service Agent, Operations you will respond to customer inquiries, manage accounts, and resolve service issues. Document monthly activities for reporting, provide coverage during employee absences, and perform additional duties as needed.
Position: Customer Service Agent, Operations
Compensation: Starting from $23.00 per Hour
Core Responsibilities & Duties:
- Responds to customer inquiries and maintain customer accounts according to specific guidelines and procedures
- Research information to solve customer service problems
- Document and record monthly activities for period end reporting
- Provide work coverage for other employees’ absences when necessary
- Other duties as assigned
Job Requirements & Qualifications:
- General understanding of excel functions and how to manage email rules within Microsoft Outlook
- Knowledge of customer service practices and administrative procedures
- Strong attention to detail and ability to multitask
- Proficient in the use of standard office software applications
- Excellent verbal and written communication skills
- Exemplary customer service skills are required
- Ability to work cooperatively with others at all levels of the organization
- Ability to work with minimal supervision
- Knowledge of warehouse management system SAP is a plus
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- A great place to work with a terrific culture
Salary : $23
