What are the responsibilities and job description for the Endpoint Engineer position at Forward?
Position: Endpoint Engineer
Job Description:
Forward Air, Inc. is seeking an End Point Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices, including desktops, laptops, thin clients, Chromebooks, tablets, and creating application packages, maintaining, and deploying client OS images. The candidate will monitor performance and troubleshoot the overall network. The candidate will participate by conducting analysis of electronic media, packet capture, log data in support of enterprise level information security operations. The ideal candidate has a very strong understanding of core networking concepts, network monitoring, troubleshooting, and experience with meeting deadlines.
Core Responsibilities & Duties:
- Perform implementation, administration, configuration, troubleshooting and maintenance within Windows OS and SCCM environments
- Windows desktop OS, Windows Terminal Services, customization of features and deployment across enterprise
- Create software packages via various methods including packaging for physical and virtual desktops (VDI) for automated unattended deployments
- Leveraging automation to replace tedious administration tasks. On Windows, this includes PowerShell, SCCM and GPOs
- Meet endpoint support and service delivery objectives through the design, development and delivery of custom solutions related to automation, monitoring, and application performance optimization
- Oversee the deployment of security patches for operating system and desktop applications
- Provide tier three support across the enterprise for issues related to the desktop OS and applications. Ensure all client requests and operational problems are updated/resolved within a timely manner
- Maintain standardized system configurations across operating environments utilizing configuration management framework and automation
- Packages applications for distribution via client management tools
- Evaluate new products/services and provide effective solutions to meet client needs
- Ability to identify and evaluate desktop OS and application solutions that enhance the security of the desktop environment, while balancing overall user experience and ease of use
- Other duties as assigned
Qualifications:
- Bachelor's Degree or 6 years of equivalent work experience
- Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
- Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, Citrix and Bitlocker administration
- Experienced managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
- Experience with Windows Server, Windows Desktop OS and deployment in a large enterprise environment
- Ensuring physical and virtual systems are compliant within required security standards
- Passionate about delivering exceptional client experience and tier three support
- Able to work independently in a fast-paced environment with ability to change priorities on the fly
- Adheres to department and IT protocols, procedures, and service level agreements
- Experience working with application deployment and packaging tools (Desktop Central and SCCM)
- Working knowledge with scripting languages - PowerShell, VBScript, shell scripting/batch files
- Strong diagnostic and root cause analysis skills
Skills:
- Experience configuring and maintaining Layer2/3 Switches and Routers and building switch stacks
- Experience with configuring and maintaining Cisco ASA firewalls
- Experience with routing protocols (BGP, EIGRP, OSPF)
- Experience with architecting and implementing cloud network infrastructure
- Knowledge of network configurations for virtual platforms
- Experience in IP Address management
- Good time management skills and ability to meet deadlines
- Good analytical, logical thinking and problem-solving skills
- Strong understanding of the organization’s goals and objectives
- Exceptional written and oral communication skills
- Ability to present ideas in user-friendly language to non-technical staff and end users
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
Forward Air is an Equal Opportunity employer.
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