Network Engineer - Facilities Support

Position: Network Engineer - Facilities Support

Job Description: 

The Network Engineer - Facilities Support will provide design, management, and support services for facilities operations. This includes developing network designs, managing installation/construction services, and providing 2nd level support for service operations and data centers across the country. The role involves recommending initiatives and executing projects to meet business operational requirements.

Core Responsibilities & Duties:

• Design station infrastructure in collaboration with contractors and engineers
• Draw/design wired and wireless infrastructure, generate quotes, and PO’s based on design and scope of work
• Ensure on-time delivery of facility wiring by coordinating with contractors
• Travel to sites to upgrade, install, test, and train users on new systems
• Provide Level 2 helpdesk support for networked items, including computers, printers, handhelds, and servers
• Support Cisco routers, switches, access points, and monitoring software
• Provide phone switch support, including legacy systems, Cisco CME, and Enterprise voice
• Maintain operational status of the GCY and DAL Data Centers
• Coordinate facility moves, building access, and physical layout with Operations Staff
• Coordinate voice and data network requirements and order circuits
• Source local vendors to perform voice/data wiring
• Design and manage computer rooms with necessary power, grounding, wall boards, and air conditioning, and work with vendors to deliver
• Manage and coordinate with local vendors and Terminal Managers on voice and data jack locations, including printers and electrical outlet locations
• Provide quality assurance and final validation of voice/data cabling and fiber as needed, including D-mark extensions, access points, paging horns, and additional office data/voice line runs
• Manage vendors or provide services to terminate patch panels, 66 blocks, and wall jacks as needed
• Perform site surveys for wireless access points and oversee installation
• Design and specify racks, routers, switches, phone switches, and paging systems (horns and amplifiers)
• Perform on-site configuration changes on Cisco switches, routers, and access points as needed
• Other duties as assigned

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field
• Relevant certifications, such as CCNA or CCNP
• Experience with Meraki Access Points, Switches, MXs, VMware VeloCloud, Ekahau and wireless surveys
• Strong understanding of data and voice wiring and hardware
• Strong knowledge of telecommunication services
• Attention to detail
• Knowledge and experience supporting data and telecommunication equipment and functions
• Ability to configure Cisco routers, switches, and Meraki wireless devices via CLI using Putty or TeraTerm
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint, Outlook, and Visio)
• Ability to learn and support new applications
• At least 4 years of experience with critical infrastructure systems, including new facility construction, mechanical and electrical upgrades of existing facilities, and other related construction work
• At least 4 years of experience in customer-facing software technical support in a support organization
• Ability and aptitude to work with construction firms regularly; understanding of standard practices in the construction industry
• Experience in managing technical consultants and maintaining project schedules and budgets
• Experience with issuing RFPs, writing purchase orders, and reviewing and approving invoices
• Interface with managers to get approval for critical maintenance
• Excellent project management skills, ability to manage both projects and project team members seamlessly, and ability to work across organizational boundaries to accomplish goals
• Willingness and ability to travel (50% of the time) to remote site locations to manage and monitor overall progress on construction projects
• Advanced hardware and software troubleshooting skills
• Experience supporting enterprise software products
• Knowledge of Windows operating systems, including installation, configuration, system administration, and troubleshooting procedures
• Demonstrated ability to work cooperatively across IT management and functional business unit lines of management
• Must possess leadership skills and be able to guide others
• Excellent oral and written communication skills
• Strong customer-service orientation
• Excellent listening and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language
• Highly self-motivated and directed
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to operate a scissor and a boom lift
• Occasional evening and weekend work to meet deadlines

Forward Air is an Equal Opportunity Employer