What are the responsibilities and job description for the Operations Agent position at Forward?
Company Overview:
Omni Logistics is a privately-owned, multibillion-dollar global tech-enabled logistics solutions provider with 5,000 employees in more than 100 locations serving the complex supply chain needs of nearly 7,000 customers. Omni Logistics goes beyond traditional global freight transport to provide technology-enabled customized supply chain solutions based on specific customer challenges and the unique characteristics of a customer’s freight. Leveraging proprietary data, analytics and automation, Omni Logistics removes supply chain inefficiencies and provides cost-effective solutions for customers. As a signatory of The Climate Pledge, Omni Logistics is committed to creating supply chain visibility and eliminating waste in order to provide more sustainable transportation solutions.
Position: Operations Agent
Job Description:
The Operations Agent will manage transportation for a handful of Omni’s key accounts and provide the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated operations agent assigned to manage each customer, creating a mutually beneficial relationship. Daily tasks include, but are not limited to, quoting customers, pulling inventory, booking shipments, tracking and tracing, and invoicing. The Operations Agent has the freedom to dynamically route in order to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever changing and evolving needs.
Core Responsibilities & Duties:
- Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction
- Daily contact with vendors to obtain pricing, tracking, and bookings
- Daily monitoring of shipment status
- Invoice shipments
- Compile reports and provide support to other staff members
- Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management
- Work in conjunction with sales and management to establish, implement, and maintain client specific needs
- Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
- Other duties as assigned
Job Requirements & Qualifications:
- Bachelor’s degree in business or related field, or equivalent years of experience
- Exceptional verbal and written communication skills with the ability to work with all levels of the organization
- Basic to advanced computer skills
- Demonstrate the ability to work in a fast-paced environment
What We Offer:
- Competitive base salary
- Two weeks of paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- Wellness program
A great place to work with a terrific culture
