What are the responsibilities and job description for the Inside Sales Coordinator position at Forza?
Position Summary :
The Inside Sales Representative provides rapid response to inbound leads, strategically engages outbound prospects & lead generation, and supports Outside Sales Representatives in their communication with distributor sales reps to maximize revenue & internal parties. The Inside Sales Representative plays a critical role in pipeline development, customer engagement, and ensuring seamless coordination between our sales team and distributor partners to ensure rapid & exponential growth in sales.
Essential Duties and Responsibilities :
Lead Qualification & Development
Act as the first point of contact for inbound leads, quickly assessing needs and qualifying opportunities.
Conduct outbound prospecting via phone, email, and LinkedIn to generate new business opportunities with targeted accounts
Finding the appropriate distributor sales rep and engaging them on interest in supporting accounts
Maintain and manage a structured lead follow-up cadence using CRM tools.
Sales Process Execution
Work closely with Outside Sales Representatives to ensure they have the necessary tools and information to support distributor sales reps effectively.
Assist in scheduling meetings, providing product information, and preparing sales materials for distributor sales teams.
Generate and track quotes, ensuring timely follow-up and coordination with distributors.
Maintain accurate CRM records, ensuring smooth hand-offs between inside and outside sales efforts.
Distributor Engagement & Support
Develop and maintain strong relationships with distributor sales reps, acting as a resource to help them sell our products more effectively.
Support Outside Sales Representatives by providing critical insights, market data, and sales collateral tailored to distributor needs.
Assist in training and onboarding distributor sales teams with product knowledge and sales strategies.
Ensure distributor reps have the necessary support to follow up on opportunities and close deals efficiently.
Coordinating and tracking trace sales data with Distributions and through Salesforce CRM to insure distributor customers are continuing to buy and eliminate churn.
Pipeline Management
Work with Outside sales rep on pipeline management – ensuring opportunities are being followed up on and progressing through the sales process.
Coordinate & follow upon opportunities on behalf of the outside sales rep to ensure quick and efficient communication.
Hub of communication
Act as the primary liaison between sales, operations, and customer service teams, ensuring smooth information flow and collaboration.
Communicate customer needs, order status, and key updates between departments to enhance efficiency and responsiveness.
Work closely with logistics and fulfillment teams to ensure timely order processing and delivery.
Assist in resolving customer inquiries and coordinating solutions with internal teams when necessary.
Collaborate with marketing on lead generation efforts and customer outreach initiatives.
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