District Operations Manager

Description

FOSS is making waves with its first-ever expansion into Colorado! With 31 schools already thriving across Illinois, Iowa, Missouri, Minnesota, North Dakota, and Wisconsin, FOSS is now bringing its premier swim experience to the Centennial State. The new locations—Northglenn, Westminster, Lone Tree, and Castle Rock—will feature all the top-tier amenities that make FOSS a leader in swim education. Students will enjoy pools heated to a cozy 91 degrees, private changing stalls for added comfort, air-conditioned viewing rooms for families, and cutting-edge air and water filtration systems. Get ready, Colorado—FOSS is diving in!

Company Description 

It’s no secret that at FOSS, we love water! We were founded on the premise that anyone can learn to swim and have confidence in the water. 

FOSS is a premier swim school with 30 schools across the Midwest and we are poised for growth. You’ll find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward. 

As the District Operations Manager (DOM), you will be responsible for collaborating with corporate leaders to implement district operational strategies to ensure organizational effectiveness and district profitability through leading, developing, and mentoring staff; planning, overseeing best practice adherence, ensuring high quality Swim Path curriculum, maintaining high levels of customer satisfaction; and ensuring optimal pool and facility standards. You will be an action-oriented self-starter with a high level of people development, problem solving and process improvement skills.    

Essential Job Functions as a District Operations Manager: 

Operational and Financial Performance

• Collaborate with corporate leaders to plan and implement financial goals for district including lesson and retail revenue, controllable expenses, staffing levels, inventory management and other aspects of the district’s financial success.   
• Lead school management team to plan and manage class enrollments, registration process, and customer engagement initiatives.   
• Utilize KPI metrics to build plans of action and drive business results.   
• Participate in goal setting and change management processes and lead team to support meeting business goals.   
• Monitor and evaluate class enrollments across district to ensure the optimal number of classes are offered to meet enrollment expectations or closed/rescheduled classes mitigate customer concerns or financial losses.   
• Ensure a safe workplace by practicing company safety policies and procedures.   
• Create and maintain an effective staffing model across district to ensure high quality customer experiences.   

Staffing and Talent Management 

• Lead, mentor, and guide school management team.   
• Develop talent to meet district and company leadership needs including a bench.   
• Collaborate with Human Resources Business Partner to identify educational opportunities and growth strategies for team members.   
• Review and optimize organizational effectiveness by collaborating with corporate leaders to develop and implement people strategies that maintain an empowering and motivating work environment.   
• Demonstrate the ability to build trusted and effective relationships to advance an organizational culture that lives the FOSS Cultural Pillars and Guiding Principles.   
• Lead Onboarding activities to ensure new leaders are properly engaged in the company training program and are welcomed onto the team.   
• Collaborate with leaders to set clear goals that empower and motivate them to meet priorities.   
• Lead innovation and positive change in district and across the organization.   
• Coach and counsel leaders regarding individual performance and other career development opportunities, taking corrective action when necessary.   

Program Management

• Ensure school leaders are managing team Swim Path and program curriculum related requirements.   
• Lead school management team through Program Evaluations, Level Recommendations, and Walk Back conversation best practices.   

Customer Engagement and Community Partnership

• Build relationships with customers to create loyalty and excitement for the FOSS brand, purpose, programming, and community.   
• Manage metrics such as OSAT to ensure quality standards are being met or exceeded.   
• Manage escalated customer relations needs quickly and efficiently ensuring customer satisfaction.   
• Collaborate with corporate leaders to plan and implement customer outreach and community engagement initiatives, partnering with external organizations or vendors as necessary.   
• Function as a FOSS brand ambassador and champion for safe swimming programs.   

Pool and General Facility Management

• Understand the operations of the pump room equipment and maintenance needs.   
• Ensure school teams are following routine maintenance schedule for pool and pump room equipment and chemicals to uphold optimal working order and safety standards.   
• Execute School Visit Guides monthly to track ongoing results and communicate wins and opportunities with the team in real time.   

Qualifications, Skills, & Abilities:  

• Bachelor’s degree or high school diploma with equivalent amount of hands-on experience or training necessary to meet the essential functions of the position.   
• 3 years of retail, health and fitness, restaurant, or other related experience in managing multi-unit profitability, customers relations, and staff or 5 years in single unit operations management.
• Demonstrated ability to lead, manage, and develop leaders.   
• Self-motivated with a desire to achieve results and excel individually and as a team.   
• Flexibility to manage a shifting work schedule to accommodate school hours of operations including nights and weekends.   
• Demonstrate aptitude for analyzing data, reports, or related documents to drive decision making.   
• Demonstrate ability to manage multiple priorities and deadlines while maintaining attention to detail.   
• Demonstrate ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.   
• Strong verbal and written communication skills with the ability to effectively present ideas to internal teams and external partners or vendors. 
• Ability to participate in organizational, employee or community engagement events, as necessary.   
• Up to 30% travel, with overnight stays required in and out of state. 

Working Conditions: (if applicable) 

• Ability to work in water and demonstrate the physical movements necessary to teach the FOSS Swim Path curriculum. 
• Work in an indoor pool facility that will be warm and humid with water temperatures up to 91 degrees.
• Ability to work in areas exposed to noise, chemicals, and industrial equipment and supplies.
• Speak with others, including children, using clear, professional, and age-appropriate language.
• Move up and down stairs, service ramps, and/or ladders. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing 15 pounds without assistance and heavier lifting or movement tasks with assistance.
• Review documents, computer monitors or displays with potentially small print.
• Operate a computer, handheld device such as an iPad, phone and other common office tools or controls. 
• Mentally focus on tasks and apply sound reasoning and judgement.

Team Member Benefits & Perks:  

• Medical, Dental, & Vision Insurance
• Leadership Development & Advancement Opportunities
• 401(k) with company match
• Employee Discount – 25% off Retail
• Free Swim Lessons for Dependents 
• Paid Time Off & Holidays
• Company-Paid Long-Term Disability 
• Health Reimbursement Account / Health Savings Account
• Flexible Spending Account
• Growing Company
• Referral Bonuses
• Phone Allowance
• Gas Allowance 

*Benefits vary by full-time and part-time. 

Compensation Details:

Ranges from $100,000 to $130,000, plus quarterly bonus potential target of 25%

Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience. FOSS offers a competitive benefits package, which includes a 401(k)-company match, healthcare plans, and broad range of other benefits.

Come Grow with Us!  

We are growing and expanding into new and existing markets. 

At Foss Swim School, we believe and have proven success with internally promoting our talented team members to advance their careers. We provide continuous training and offer educational assistance to develop and equip our team members for their next career opportunity. Check out this link to learn more about our team members. https://vimeo.com/760077423 

Foss is an equal opportunity employer and will consider all qualified candidates for employment without regard to race, ethnicity or national origin, religion, gender or gender identity, sexual orientation, disability or veteran status, or any other characteristic protected by law.

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