What are the responsibilities and job description for the Fossil Ridge Apartments Administration Assistant position at Fossil Ridge Apartments?

Core Values:

In order to achieve success, the team must embrace certain core principles and values.

Leasing

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in completing renewals.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.

Administrative

Resident Retention

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.

Essential Job Functions:

Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule if needed
Neat, clean, professional at all times throughout the workday
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test if tested

**This is not a comprehensive list of responsibilities.

Job Type: Part-time

Pay: $21.60 - $23.00 per hour

Expected hours: 20 per week

Benefits:

Schedule:

Experience:

License/Certification:

Work Location: In person

Salary : $22 - $23

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Fossil Ridge Apartments Administration Assistant