What are the responsibilities and job description for the Sales Associate/CSR position at Foster Fuels?

SUMMARY

The position supports a broad range of disciplines include selling Foster Fuels propane products and services and assisting customers with their product needs. The Sales Associate provides exemplary customer service by asking the customer questions to determine their needs and engaging them with their product knowledge and suggestive selling items for the customer's immediate needs and recommending additional items and services that will satisfy the customers' future needs. The successful candidate will be able to elevate company standards, achieve sales goals, and meet customer expectations.

DUTIES

Work at the direction of the Branch Manager either independently or together as a team.
Process customer requests and questions such as :

Send and process new customer applications and other required paperwork.

Answer customer questions relating to these documents.

Process credit checks, explain credit limits.

Take payments.

Order appliance

Fill propane tanks at the filling station for walk-in customers and in preparation for needed order.

Engage customers, either on the phone or in-person, providing assistance product knowledge including their features, values and benefits of each product. Maintain knowledge and suggest additional items and alternatives.

Ensure the store is neat, clean, and organized throughout each business day. Rearrange store when appropriate.

Be aware of current promotional items and their correct pricing and knows where products are in the store.

Actively participate in all programs and procedures that drive sales.

Greet customers when entering the showroom and ensure that all customers receive excellent service through direct salesmanship and prompt and courteous service.

Resolves product or services issues by clarifying customer complaints and determining and implementing the best solution.

Must be available for overtime hours during our busy season, Saturdays, or in emergency situations.

KEY CANDIDATE ATTRIBUTES

Demonstrated phone etiquette while answering and returning calls in a timely manner.

Ability to multitask in a fast-paced environment.

Excellent team relationship skills

Basic understanding of sales principles and customer services practices

Strong customer service focus

KEY CANDIDATE SKILLS

High School degree or GED

Minimum 2 years of proven work experience as in a Sales or Customer Service role.

Proficient with Microsoft office suite (Outlook, Excel, Word, etc.)

Knowledge of CRM or industry management systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment will consist of mix of on-the-floor sales and behind the desk to assist with calls and computer related tasks. Store traffic can fluctuate based on seasonal demands which can also affect office hour requirements. The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 4 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers :

Medical Flexible Spending Account (FSA) and Dependent Care FSA

10,000 Employer Paid Life Insurance

Employee Assistance Program (EAP)

401K match through Fidelity with Foster Fuels matching half of the employee contribution up to 6%.

Paid Time Off

7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day

Annual Discretionary Market-Based and Performance Raises

Annual Discretionary Bonuses

Paid Parental Leave

Annual Credit to company swag store depending on position

Educational Assistance Program

Employee and Dependent Scholarship Opportunities

Employee Pricing on Appliances, Service, Propane, and Heating Oil

Foster Gives Program

Referral Bonuses

Driver Benefits - Including emergency pay, pump-load pay, annual safety bonus, and home daily

CDL Sign-On Bonus

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