What are the responsibilities and job description for the Customer Service Representative position at Foster Logistics, LLC?
LOOKING TO JOIN A COMPANY THAT HAS COMPETITIVE COMPENSATION AND BENEFITS? LOOK NO FURTHER, FOSTER LOGISTICS OFFERS A COMPETITIVE PACKAGE! WE OFFER MEDICAL, DENTAL, VISION, SHORT & LONG-TERM DISABILITY, LIFE INSURANCE, ACCIDENT COVERAGE, CRITICAL ILLNESS, HOSPITAL INDEMNITY, 401K RETIREMENT PLAN WITH A COMPANY MATCH, PAID TIME-OFF (PTO), COMPANY PAID HOLIDAYS, AND MORE!
Job Summary:
The basic functions of the Customer Service Representative (CSR) are data entry, answering telephone calls, problem solving, contact with warehouse team, achieving and maintaining rapport with customers and working to provide the best possible service. This position is responsible for the timely scheduling of loads to be received and shipped while maintaining good records via the customer, and the applicable systems (WMS).
The basic functions of the Customer Service Representative (CSR) are data entry, answering telephone calls, problem solving, contact with warehouse team, achieving and maintaining rapport with customers and working to provide the best possible service. This position is responsible for the timely scheduling of loads to be received and shipped while maintaining good records via the customer, and the applicable systems (WMS).
Job Duties & Responsibilities:
- Reviews daily inbound and outbound schedules and, in discussion with other warehouse team members, plans and prioritizes daily work schedules to meet customer delivery requirements.
- Alerts team members to any special loading configuration or customer delivery requirements.
- Responsible for timely completion of cycle counts.
- Notifies the Warehouse Supervisor of any problems with equipment, the building, or any suspicious activities.
- Ensures that the inside and outside areas of the warehouse are kept in a clean and organized manner.
- Takes necessary steps to prevent theft in the warehouse. Secures all doors and docks (where applicable) at the close of business. Questions any unauthorized personnel in the building.
- May provide mentoring on Standard Operating Procedures.
- Data entry into company and customer systems.
- Ensures all data for the day’s activity are entered into the systems prior to leaving for the day.
- Sets expectations for the team and inspect them to ensure the team is meeting or exceeding the expectations.
- Maintains and completes all daily / month-end reporting requirements.
- Informs the Warehouse Manager of any office or shop supplies needed.
- Maintains filing systems.
- Ensures daily check sheets are being completed on a consistent basis.
- Maintains excellent communication with customers to ensure their needs are being exceeded.
- Other duties as assigned by the Warehouse Manager.
Salary : $18