Caregiver Support Navigator

The Role

As Foster Village Charlotte continues to meet the capacity growth of needs and provide varied and responsive programs, the Caregiver Support Navigator will be the first point of contact for foster and kinship caregivers. The navigator will guide them through program offerings and help foster connection, engagement, and support while facilitating experiences to increase awareness and equip prospective and current families. Reporting to the Director of Caregiver Support and Advocacy, the Navigator will supervise the Welcome Pack Coordinator.

The Profile

The ideal candidate is deeply committed to FVC’s mission and has direct experience in the foster care system, either as a former foster care licensing social worker or foster care trainer. A BSW or related field, with 2 years of post-grad experience or MSW. The ideal candidate should be a nurturing and compassionate professional with strong facilitation and listening skills, capable of creating an inviting and supportive environment. The role demands a detail-oriented, collaborative, and flexible individual who excels at building connections and guiding families through complex systems with empathy and expertise.

Compensation and Benefits

The salary for the Caregiver Support Navigator is $51,000 – $58,000, depending on experience. Full-time employees are eligible for health and life insurance and receive up to $350/month, depending on the selected plan. Full-time employees receive 14 PTO days, 10 holidays, one floating holiday, and the week after Christmas. All full-time employees are eligible for a one-month paid sabbatical in the third year of employment. The supervisor determines eligibility for hybrid work based on its alignment with the job description.

Workplace Environment

FVC has a workplace environment of high warmth and high expectations. FVC fosters a collaborative and intentional work environment where open communication, respect, and mutual support are foundational. We balance the energy of a shared workspace with the need for focused time, ensuring that collaboration is purposeful and respectful. Our team values clear expectations, constructive feedback, and role clarity, using standardized tools to drive efficiency and alignment with our mission. We approach challenges with a growth mindset, leading with empathy, kindness, and gratitude while prioritizing well-being in crisis-based work. Through open, intentional communication and accountability, we cultivate a culture where innovation, connection, and mission-driven impact thrive.

Key Responsibilities:

Caregiver Support & Engagement (50%)

• Serve as the primary liaison, providing relational connection and onboarding to Foster Village Charlotte services for foster and kinship caregivers.
• Provide 1:1 support to prospective and current foster and kinship caregivers.
• Coordinate foster parent mentorship relationships and oversee mentorship matches.
• Refer foster and kinship caregivers needing specialized support to the Director of Support and Advocacy.
• Oversee the private online caregiver community, ensuring engagement and access to relevant information.
• Manage workflows to connect families with resources and support.
• Maintain an up-to-date list of local resources for families.

Program Facilitation & Workshops (30%)

• Lead Exploring Foster Care community classes for prospective foster parents.
• Lead Village Bridge© classes in collaboration with county and agency partners. (This copyrighted curriculum supports caregivers who have completed licensure classes but have not yet received their first placements.)
• Recruit experienced foster parents as guest trainers.
• Facilitate or support a first-time foster parent support group.
• Lead weekend gatherings and workshops focused on caregiver connection, learning, and engagement.

Operational Support (20%)

• Oversee the Welcome Pack Coordinator.
• Assist with tangible requests as needed.
• Serve as the primary point of contact for Resource Center phone calls.
• Oversee and manage the distribution of our ongoing Village Encouragement Fund.
• Assist with special administrative and program projects as needed.

How To Apply

Foster Village Charlotte (FVC) is an equal opportunity employer and candidates of diverse backgrounds are encouraged to apply. To be considered for the Caregiver Support Navigator position, please submit applications to jobs@fostervillagecharlotte.org. Applications must include a resume and a customized cover letter. Your cover letter should address the questions listed below:

• Foster Village Charlotte’s mission is to support and strengthen foster, kinship, and reunifying families in our community. How do your personal and professional goals align with that mission?
• Please briefly share your experience within the foster care system and your philosophyaround caregiver support.
• Our core values are Integrity, Community, Compassion, Advocacy, and Empowerment.
• Can you select one of these values and share one personal and one professional experience highlighting your commitment to our core values?

Applications will close on February 21st or until the position is filled.

About Foster Village Charlotte

Foster Village Charlotte (FVC) creates connection with dignity for children and families experiencing foster care by meeting urgent needs, providing educational and emotional support, and advocating as a collective community voice for children. Our vision is to see all children in foster care have strong support structures to stabilize their home lives and become resilient adults. Our core values are Integrity, Advocacy, Community, Empowerment, and Compassion. FVC has developed and launched various programs under our three pillars: Equip, Connect, and Advocate. FVC’s critical focus is to build the capacity of high-quality families by reducing parental stress and increasing advocacy and support through trauma-informed parenting skills and connection, so foster families serve as a protective factor in a child’s resiliency to overcome childhood trauma.

www.fostervillagecharlotte.org

Job Type: Full-time

Pay: $51,000.00 - $58,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Rotating weekends

License/Certification:

• A BSW, or related field, or MSW. (Required)

Ability to Commute:

• Charlotte, NC 28205 (Required)

Ability to Relocate:

• Charlotte, NC 28205: Relocate before starting work (Required)

Work Location: In person

Salary : $51,000 - $58,000