What are the responsibilities and job description for the Assistant Field Service Engineer – Installer (Irving, TX) position at Fotona?
Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.
Fotona is currently seeking a Field Service Engineer – Installer for an entry-level role designed for individuals who are passionate about technology, problem-solving, and hands-on work. In this position, you will be responsible for the installation and setup of high-tech medical and dental lasers systems at customer locations. Comprehensive training on our laser systems will be provided.
Responsibilities:
Fotona is currently seeking a Field Service Engineer – Installer for an entry-level role designed for individuals who are passionate about technology, problem-solving, and hands-on work. In this position, you will be responsible for the installation and setup of high-tech medical and dental lasers systems at customer locations. Comprehensive training on our laser systems will be provided.
Responsibilities:
- Travel to new customer locations for installations.
- Provide basic operation training to customers post-installation.
- Troubleshoot and resolve any technical issues that arise during the installation process.
- Ensure proper compliance with company and safety standards during installations.
- Bachelor’s degree in Biomedical Engineering degree or a related field.
- Education with electronics, biomedical engineering, or similar preferred.
- Customer service experience.
- Ability to travel up to 75%.
- Ability to work flexible hours, including some evenings and weekends.
- Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters.
- Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods.
- Ability to analyze, test, and repair electronic equipment.
- Competitive pay based on experience.
- Excellent benefits package including Medical, Dental, Vision and Life Insurance.
- 401(k) with matching.
- Opportunity to develop and grow a career within a fast-growing and industry-leading company.
