What are the responsibilities and job description for the Hotel Operations Manager position at FOUND Hotels?
The Operations Manager plays a vital role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring optimal performance, and driving continuous improvement in both guest and associate satisfaction. Operating hands-on, the Ops Manager is involved in managing hourly staff, including scheduling, directing, overseeing daily activities, and providing training.
Key Responsibilities:
Commitment to Guest Experience: Demonstrates and fosters a 100% commitment to delivering the best possible experience for guests.
Managerial Functions:
Gains proficiency in all managerial functions and operations at the hotel level, collaborating closely with other managers.
Training and Compliance:
Ensures timely training of all associates, promoting adherence to company policies, and reporting safety and security issues promptly.
Operational Excellence:
Upholds and enforces compliance with policies, rules, and standards at the property level, driving company initiatives to enhance revenue, reduce costs, and improve satisfaction.
Guest Service Resolution:
Serves as the first level of management contact for guest service issues, resolving them promptly or escalating to the GM when necessary.
Leadership and Professionalism:
Demonstrates professionalism, embraces a service-oriented culture, and treats guests and associates with respect and kindness.
Revenue Maximization:
Actively engages with guests to identify lead generation opportunities and assists with their future travel needs.
Budgetary Control and Oversight:
Assists the GM in budgetary control measures, including labor monitoring, room expense control, and maintaining PAR levels through Daily Management.
Teamwork and Training:
Assists in interviewing, onboarding, and training new associates, fostering a positive work environment through teamwork, energy, enthusiasm, and recognition.
Multi-Tasking and Relief Duties:
Actively participates in daily team meetings, provides guidance, encouragement, and corrective action when necessary. Performs other relief or back-up duties as needed, including front desk coverage and housekeeping.
Collaboration and Coordination:
Collaborates closely with the Housekeeping Manager, oversees the housekeeping department when necessary, and ensures cleanliness standards are met.
Administrative and Financial Responsibilities:
Manages the purchase order process, oversees accounting processes, including billing, accounts payable/receivables, and ensures timely payroll submissions.
Overall Housekeeping Oversight:
Oversees the entire housekeeping operation, ordering and tracking inventory, and ensuring top priorities are clean rooms, guest satisfaction, and associate satisfaction.
Job Type: Full-time
Pay: $60,000.00 - $62,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $60,000 - $62,000
