What are the responsibilities and job description for the Front Desk Receptionist position at FoundArt Academy Inc?
About the Role:
The Front Desk Receptionist plays a crucial role by serving as the first point of contact for patients and visitors. This position is responsible for creating a welcoming environment, ensuring that all individuals feel valued and cared for upon entering the facility. The receptionist will manage appointment scheduling, handle patient inquiries, and maintain accurate records, contributing to the overall efficiency of the healthcare team. Additionally, this role involves coordinating communication between patients and healthcare providers, ensuring that information flows smoothly and effectively. Ultimately, the Front Desk Receptionist helps to enhance the patient experience and supports the operational success of the healthcare facility.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a healthcare setting.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in using office equipment and computer software.
Preferred Qualifications:
- Experience with electronic health record (EHR) systems.
- Bilingual abilities to assist a diverse patient population.
- Previous experience in a front desk or receptionist role within a healthcare environment.
Responsibilities:
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage appointment scheduling and maintain the front desk calendar.
- Answer phone calls, respond to inquiries, and direct calls to appropriate staff members.
- Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.
- Coordinate communication between patients and healthcare providers to facilitate smooth operations.
Skills:
The required skills for this position, such as strong communication and organizational abilities, are essential for managing the flow of information and ensuring that patients feel welcomed and informed. Proficiency in office software and equipment allows the receptionist to efficiently handle scheduling and record-keeping tasks. Attention to detail is critical in maintaining accurate patient records and adhering to confidentiality regulations. Preferred skills, such as familiarity with EHR systems and medical terminology, enhance the receptionist's ability to assist healthcare providers and improve patient interactions. Overall, these skills contribute to a positive and efficient front desk operation, which is vital for the success of the healthcare facility.
