Crisis Counselor Flex Schedule (Full-time)

Reports to: Crisis Center Supervisor
Location: Opportunity to work in the Cedar Rapids office, fully remote, or hybrid
Hours: Full-time, Flex Schedule

About Foundation 2 Crisis Services
Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 65,500 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.

Overview of the Role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attending initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

Shifts Available: Full-time

As a Crisis Counselor Float position, you will be given the opportunity to select open shifts and then be assigned shifts based on peak demand. Flexibility is required as schedules will vary week to week, including evenings, weekends, and holidays, based on the program’s highest needs.

Candidates must be available for two (2) full days of training in our Cedar Rapids office.

Benefits

• Starting pay: $19 per hour, with a generous benefits package of $12,000 per year.
• $1,500 Sign-on Bonus
• Flexible benefit dollars can be used toward medical insurance and other benefits. Unused funds are added to your paycheck as taxable income.
• Pay differentials:
• Monday – Friday 2nd shift: $0.50/hour
• Weekend 2nd shift: $0.75/hour
• Overnight: $1.00/hour
• Generous paid time off, including floating mental wellness days. Full-time employees begin with four weeks paid time off per year.
• Quarterly wellness benefit reimbursements to support a sense of well-being.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Opportunity to work with a mission-driven team that saves lives every day.

Who You Are:

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You feel honored to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Quick Thinking. You recognize that crisis support can be dynamic and rapidly evolving, and you have the skills to adapt to new situations.
• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What You’ll Do:

• Provide real-time, compassionate, non-judgmental crisis support to clients over phone, text, and chat lines.
• Attend initial training (some will be during daytime hours) and all-staff meetings 1-2 times per month.
• Dispatch additional services, such as Mobile Crisis Outreach, when necessary.
• Document all phone, text, and chat contacts to ensure quality record keeping.

What You Need:

• Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant experience.
• Comfort using software.
• Basic typing and data entry skills.
• High comfort with computers with ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Private home office to ensure confidentiality.
• Reliable, high-speed internet at home (Minimum 15 Mbps download speed / 5 Mbps download speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Successfully complete required trainings within required time periods.
• Experience in crisis services preferred
• Experience in conflict resolution and de-escalation techniques preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Background in motivational interviewing preferred.
• Live in Iowa.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred

Your Application:

We’re excited to hear from you! All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Education:

• Bachelor's (Preferred)

Experience:

• human service: 1 year (Required)

Work Location: Hybrid remote in Waterloo, IA 50701

Salary : $12,000