Crisis Counselor (Part-time)

Reports to: Crisis Center Supervisor

Location: Opportunity to work fully remote

Hours: Part-time

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 65,500 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.

Overview of the role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

Shifts Available:

o 8am-4pm: Monday, Wednesday, Friday

o 3pm-11pm: Monday, Wednesday, Friday

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for one (1) full day of training in our Cedar Rapids office.

Benefits

· This position starts at $18 per hour

· Sign-on bonus.

· Monday – Friday, 2nd shift: $0.50/hour differential

· Weekend: $0.75/hour differential

· Overnight: $1.00/hour differential

· Generous paid time off, including floating mental wellness days.

· Quarterly wellness benefit reimbursements to support a sense of wellbeing.

· Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

· Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.

· Compassionate. You understand or have the desire to understand trauma-informed care and can support people in crisis with compassion, understanding, and openness.

· Quick Thinking. You recognize that providing crisis support can be a varied and rapidly changing situation and have the skillset to adapt to new situations.

· A Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What you’ll do

· Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines.

· Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.

· Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.

· Document each phone, text, and chat contact to ensure quality record keeping.

What you need

· Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant experience.

· Comfort using computer software including Office 365, Microsoft Teams, Electronic Health Records, etc.

· Basic typing and data entry skills.

· High comfort with computers with ability to type quickly and multi-task.

· Excellent writing and grammar skills.

· Private home office to ensure confidentiality.

· Submit copy of college degree or transcript as required by licensure for personnel file.

· Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.

· Pass all background checks completed by Foundation 2 Crisis Services.

· Live in Iowa

· Successfully complete required trainings within required time periods.

· Experience in crisis services preferred.

· Experience in conflict resolution and de-escalation techniques preferred.

· Ability to clearly communicate emotional support to people in crisis preferred.

· Knowledge and experience working in crisis services, mental health, substance use, or problem gambling field(s) preferred.

· Background utilizing motivational interviewing preferred.

Your Application

We’re excited to hear from you! All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Paid time off

Schedule:

• Day shift
• Evening shift
• Night shift

Application Question(s):

• Must reside in Iowa or Illinois

Education:

• Bachelor's (Required)

Experience:

• relevant: 1 year (Required)

Work Location: Hybrid remote in Dubuque, IA 52002

Salary : $18