Full-time Mobile Crisis Outreach Counselor

Reports to: Program Manager

Location: Davenport, hybrid on-site and remote

Hours: Full time – 8am - 4pm, Monday-Friday

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

Respond to all crisis calls during designated shift and arrive at the client’s location within 60 minutes of dispatch and provide transportation to clients when higher levels of care are warranted. Provide counseling, crisis intervention, safety planning, suicide risk assessment, crisis stabilization bed assessments, and care coordination to clients according to program policies and procedures. Participate in effective community outreach and education to ensure service delivery, and knowledge of programs with partners and stakeholders. Complete required documentation and maintain up to date client information within the electronic health record according to designated timeframes. Practice good customer service by answering emails, phone calls and requests timely. Participate in one-on-one supervision, team meetings, and case staffing as scheduled.

Schedule: M-F: 8am-4pm with occasional nights and weekends, as needed.

Benefits

• The annual base salary range for this position is $18-$21 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are:

• Flexible. You understand people are complicated and solutions with often require a team approach.
• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Organized. You possess strong organizational skills and can oversee daily responsibilities.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Positive. You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.

What you’ll do

• Respond to all crisis calls during designated shift and arrive at the client’s location within 60 minutes of dispatch and provide transportation to clients when higher levels of care are warranted.
• Provide counseling, crisis intervention, safety planning, suicide risk assessment, crisis stabilization bed assessments, and care coordination to clients according to program policies and procedures.
• Participate in effective community outreach and education to ensure service delivery, and knowledge of programs with partners and stakeholders.
• Complete required documentation and maintain up to date client information within the electronic health record according to designated timeframes.
• Practice good customer service by answering emails, phone calls and requests timely.

· Participate in one-on-one supervision, team meetings, and case staffing as scheduled.

What you need

• Bachelor’s degree in a human service-related field required and one (1) or more years relevant experience. Or bachelor’s degree in related field with 30 hours of human service coursework.
• High comfort with computers with the ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit a copy of college degree or transcript as required by licensure for personnel file.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Be at least 21 years of age.
• Successfully complete the required trainings within the required time periods.
• Education or training in trauma-informed care is preferred.
• Experience in conflict resolution and de-escalation techniques is preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.

· Reliable cell phone service; Smart phone that utilizes the most up-to-date operating software (for Android or iPhone).

• Mobile Crisis Outreach Counselors respond to crisis calls in person throughout the Eastern Region, within 60 minutes of dispatch. MCO Counselors provide de-escalation, stabilization, assessments, transportation to higher level of care, and counseling to clients in the field.

Your Application

We’re excited to hear from you! All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letter accepted until position filled.

Because Foundation 2 Crisis Services cares deeply about our employees, clients, and the communities we serve, our agency requires team members to be vaccinated against COVID-19. All newly hired team members must submit proof of the COVID-19 vaccine or have an approved medical or religious exemption to begin work at Foundation 2 Crisis Services. Proof of vaccine or completed exemption paperwork will be required on the first day of work.

Foundation 2 is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Davenport, IA 52803

Salary : $12,000