What are the responsibilities and job description for the Dealer Services Specialist I position at Foundation Finance Company, LLC?
Overview:
Working Conditions:
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Remote Work:
Dealer Services Specialist Description & Duties:
Assists potential dealers and existing dealers through the onboarding process, selling them on program features and benefits. Responsible for meeting standards for new dealers enrolled and new dealer program usage. Handles the new dealer and existing dealer training programs and requests. Works with existing dealers to increase business levels along with handling dealer approval and denial calls.
Pay Range: USD $20.00 - USD $21.50 /Hr. Responsibilities:Duties may include, but are not limited to:
- Assist potential new dealers by answering program questions, selling them on features and benefits and assisting them through the dealer onboarding process.
- Ensure that accurate information is provided during dealer calls regarding verification issues, missing items, stipulations, and/or document review issues on customer applications.
- Answer program questions and/or train dealers on the required/requested information for customer and dealer accounts
- Accurately enter potential new dealer and existing dealers’ information and supporting documents in all operating system(s) included but not limited to SalesForce, DecisionLender, Spectrum, TrustLayer. Document notes properly in all required areas per company processes and procedures.
- Processes new dealers and enters them in the system per company standards.
- Conducts all program approval and denial calls and ensures understanding of program details.
- Respond to all dealer and internal staff communication requests for the department; follows proper communication procedures to resolve dealer phone call/email requests.
- Work with existing dealers to increase program usage and business levels.
- Assist other departments with credit application processing, verification calls, customer service, and night/weekend coverage as needed.
- Other duties as assigned by management.
Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
The Ideal Candidate:
Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.
Qualifications:Minimum Qualifications:
- Associate degree in business, finance, communication, marketing or related field OR 2 years’ marketing or sales experience.
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- One evening shift per week and one Saturday every 7 weeks.
About Foundation Finance:
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.
Working Conditions:
Office environment with significant time spent sitting, typing and talking on the telephone.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.
Salary : $20 - $22
