What are the responsibilities and job description for the Front of House Manager position at Foundation For The Carolinas?
Originally built in 1927, the Carolina Theatre located in the Belk Place civic campus in Uptown Charlotte, is being lovingly restored by Foundation For The Carolinas to its original splendor and will soon serve as a dynamic civic hub. Scheduled to open in 2025, the classic movie house will feature a mix of performances, films, speakers, and opportunities for civic and community engagement.
The Front of House Manager is responsible for overseeing all front-of-house operations at the Carolina Theatre at Belk Place. This position requires strong leadership, attention to detail, and excellent communication skills. The manager must be responsive and follow up diligently, often demonstrating a high level of flexibility and decisiveness while managing competing priorities and requests.
Your daily responsibilities will include:
- Oversees all front-of-house operations (public-facing spaces)
- Works with Programming, Box Office, and Technical Director pre- and post-show to provide the best customer and client experience
- Works with janitorial and maintenance staff to ensure all soft goods for restrooms and cleaning are fully stocked for each event
- Recruits, schedules, and oversees all part-time Theatre staff (ushers, concessions, bartenders, etc.)
- Schedules and performs training for all part-time theatre employees.
- Keeps menu items, concessions equipment, food, signs, and pricing up-to-date and relevant for programming and rentals
- Orders and maintains inventory for all concessions, including alcohol and all food products.
- Communicate any special situations that need to be announced/addressed prior to the event.
- Responsible for all taxes, purchasing, sales, and reconciliation
- Ensures that all egress, ADA, and house rules are followed by all departments
- Oversees merchandise operations
- Establishes, directs, and monitors patron services to ensure a five-star standard of care
- Understand and abide by all NC alcohol laws.
- Serves as contact inspections for Liquor License and Health
- Manage monthly deep cleaning of kitchen.
- Night of event support
Requirements
- 3 - 5 years management experience, specifically within the theatre industry
- Bachelor’s Degree preferred
- Strong sense of project management and organizational skills
- Strong leadership skills
- Ability to delegate tasks and responsibilities as appropriate
- Comfortable learning new technology applications
- Responsive, service-oriented work-style
- Ability to multi-task, work under pressure, and maintain deadlines
- Strong communication skills with clients, employees, management, and contractors
- Ability to work flexible hours, including nights, weekends, and holidays
- Ability to meet the physical demands of the job, including lifting, carrying, moving, climbing, etc.
- Must be able to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
- Ability to perform strenuous, manual labor work over long periods of time, including, but not limited to, general lifting up to an estimated 40 - 50 pounds and loading, unloading, carrying, and other heavy labor tasks at and around Foundation properties
- General ability to perform the essential functions and overall physical and mental requirements of this position, including stamina to perform tasks over extended periods and ability to occasionally move about to accomplish tasks or move from one worksite and/or workstation to another.
Job Type: Full-time
Pay: From $55,000.00 per year
Work Location: In person
Salary : $55,000
