Membership Concierge

Originally built in 1927, the Carolina Theatre, located on the Belk Place civic campus in Uptown Charlotte, is being lovingly restored by the Foundation for The Carolinas to its original splendor and will soon serve as a dynamic civic hub. Scheduled to open in 2025, the classic movie house will feature a mix of performances, films, speakers, and opportunities for civic and community engagement.

The Membership Concierge is responsible for managing the Carolina Theatre’s Membership program, ensuring seamless benefit fulfillment and VIP ticketing services for major donors. This role involves data entry, administrative support for fundraising efforts, event planning, and collaboration with various teams to enhance member experiences. The Membership Concierge also coordinates Theatre tours, assists with pre-show preparations, and provides nightly event support (on a rotating basis).

Your daily responsibilities will include:

• Manage the Theatre’s Membership program, including oversight on receivable dues, calendar for billing and reconciliation, etc.
• Works with members (donors) to ensure benefit fulfillment and usage
• Serves as the VIP ticket concierge (point of contact) for all major donors/members (including the 100 Club) by providing ticket booking support and management
• Data entry into the Theatre’s CRM system, including gift processing, contact updates, and communication notes
• Provide administrative support for the Development Director and Executive Director for fundraising efforts.
• Plan and execute Carolina Theatre member/donor events.
• Coordinate and conduct Theatre tours for members
• Collaborate with the Box Office Manager to effectively manage the Ticketmaster/Archtics CRM
• Coordinate with the Guest Services team to fulfill member ticketing requests
• Works with the Communications team to create and promote Carolina Theatre-branded merchandise
• Assists with pre-show preparations, including preparing gift bags and other giveaways
• Nightly event support

• 1-3 years of relevant fundraising, marketing, communications, event management, and/or hospitality experience.
• Excellent written and oral communication skills.
• Strong organization and project management skills.
• Ability to make connections and create authentic relationships with a diverse group of constituents, including high-net-worth donors.
• Strong computer skills, including the Microsoft Office suite and Ticketmaster/Archtics (or a similar CRM).
• Ability to work flexible hours, including nights, weekends, and holidays.
• Passion for the work of the Carolina Theatre and the ability to represent us to the community.