What are the responsibilities and job description for the Customer Service Assistant - PT position at Foundation For Youth Of Bartholomew County, Inc.?
Foundation For Youth
Part time Customer Service
Reports to Customer Service Manager. This position has daily contact with the public and program staff. Customer Service hours are currently 9:00 am to 5:00 pm Monday - Friday. This is a part time position. Hours to be determined. 15 to 20 hours per week, but negotiable.
Summary of Functional Responsibilities: Provide customer service for all customers and for all programs with Foundation for Youth (Boys & Girls Club, Athletics, Big Brothers/Big Sisters, Aquatics, etc.) and the Columbus Gymnastics Center. Specific
Duties of the Position:
Answer incoming calls for FFY and CGC Answer general questions related to each program or events Assist customers with all needs Process registrations for FFY and CGC participants on a daily basis Prepare passes for all program participants Be a positive role model and project a professional image Follow safety guidelines for FFY and CGC as provided in training Interact closely with Customer Service staff, FFY and CGC staff Keep Customer Service area clean and secure area including all monies Prepare daily deposits for each agency and coordinate problems Run reports for FFY and CGC when requested Assist with weekly billing, rental tracking and payments and grant and scholarship reports and tracking Other duties as assigned Follow up on past due accounts by calling, email and physical mail Assist customers with online account
Skills/Qualifications:
Experience in customer service/relations Administrative capabilities with proficiency in Microsoft (excel, word) and Google Workspace Ability to follow instructions Good attention to detail and organizational skills Ability to work in an overall team environment Problem Solving Skills Demonstrated writing, communication and interpersonal skills Flexible hours and dependable Able to multi-task Previous experience in money-handling (i.e. deposits, etc.) Bi-lingual is a plus Relationships Responsibility: Relationships inside and outside the organization require tact and discretion to maintain effective working relationships
Free childcare is available for eligible age children and employee discount is available on FFY Athletics.
Job Type: Part-time
Pay: $10.00 - $13.00 per hour
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $10 - $13