What are the responsibilities and job description for the Support Receptionist position at Foundation Software?
What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!
At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.
Receptionist
Are you tech savvy, a problem solver, and do you enjoy brightening people's day over the phone? Foundation Software, a perennial top-workplace award winner in northeast Ohio, is seeking a Full-Time Receptionist to join our friendly and talented team. Enjoy our casual work environment, on-premises workout facilities, game room, free beverages and snacks, free financial planning services, comprehensive benefit package, and much, much more!
As our newest Receptionist, you will be the first voice and face of the company, answering and directing incoming calls and conducting a variety of administrative tasks. If you have experience using CRM software and thrive in a fast-paced, service-orientated environment, this is where you belong! No CRM experience, no problem - we can teach you all you need to know to become a stellar employee! The hours for this position will vary, 8AM - 5PM, 9AM-6PM and 10AM - 7PM, on site.
Essential Duties and Responsibilities:
- Receive a high volume of incoming calls from clients and vendors.
- Active phone time will be 80-90%, drawing calls from the CRM cue.
- Route all telephone calls according to established protocols
- Determine needs of clients and direct call to appropriate department/person.
- Create service-request tickets for client users of our software.
- Administer all aspects of mail and shipping functions.
- Greet guests and visitors.
- Adhere to the company security and visitor policy.
- Various clerical duties as assigned.
Required Skills and Experience:
- Ability to use a multi-line phone and dual monitor system.
- Ability to manage a que of call in a timely manner.
- Exceptional telephone skills including active listening, verbal communication, and empathy.
- Ability to multi-task between telephone and personal communication tasks
- Competent with Microsoft Office Suite
- Salesforce experience
- Basic keyboard and 10-key skills
- Accounting/Payroll Software knowledge a plus
- Webex Phone, Teams experience
Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!
Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 19-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!
Foundation Software is an Equal Opportunity Employer.
