What are the responsibilities and job description for the AM Lobby Attendant | Full-Time position at Founders Inn and Spa Tapestry Collection by Hilton?
SUMMARY
The AM Lobby Attendant is responsible for:
- Clean and maintain all specified areas of focus.
- Maintain back of house areas and flooring based on hotel’s standard of cleanliness.
- Provide floor care to specified surfaces and maintain the upkeep of their appearance on a consistent basis.
- Provide deep cleaning or spot cleaning to furniture, carpets and flooring when needed.
JOB RESPONSIBILITIES
The Cleaner’s primary responsibilities will include:
- Ensure all public areas are clean and well maintained.
- Comply with all department processes and core values.
- Provide guest services in a highly professional manner exceeding guest expectations at all times.
- Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
- Report any necessary repairs generating daily maintenance request slips.
- Interact with fellow associates in a courteous and professional manner.
- Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
- Complete associate safety training in compliance with procedures and regulations.
- Report unsafe work conditions/practices and safety/security violations in accordance with company policy.
- Complete special projects with appropriate training as assigned by the supervisor.
REQUIRED SKILLS AND ABILITY
- Able to read, write and speak basics English.
- Able to understand and apply basic mathematical skills.
- Able to apply common sense understanding to carry out simple one- or two- step instructions.
- Able to deal with standardized situations with only occasional or no variation.
- Able to push, stand, stoop, bend, and lift items weighing up to ____pounds repetitively during entire shift.
- Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
- Able to work a flexible schedule including weekends and holidays as required.
REQUIRED EDUCATION AND EXPERIENCE
- Education – No formal education needed.
- Experience – Prior housekeeping experience desirable.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
BENEFITS:
- 401(k): Enjoy the benefits of a 401(k) plan with matching contributions.
- Medical Insurance (Dental and Vision): Comprehensive medical coverage, including dental and vision insurance.
- Weekly Pay: Receive regular and dependable weekly pay.
- Hilton Travel Discounts Worldwide: Unlock exclusive travel discounts at Hilton properties globally.
- Paid Time Off: Take advantage of paid time off to relax and recharge.
- Growth Opportunities: Explore and seize various growth opportunities within our organization.
- Spa and Restaurant Discounts: Access discounts for spa services and dining experiences.
- 100% Tuition Remission at Regent University: Pursue higher education with the benefit of 100% tuition remission at Regent University.
- Complimentary Employee Meal Per Shift: Enjoy a complimentary meal during each shift as an additional perk.
