What are the responsibilities and job description for the Guest Services Agent/Shuttle Driver position at Founders Inn and Spa Tapestry Collection by Hilton?
Guest Services Agent/Shuttle Driver
Part-Time | Late Evenings and Early Mornings Preferred)
We are seeking a reliable and flexible part-time employee to join our team. The ideal candidate will be available for late evening and early morning shifts, offering a strong commitment to punctuality and a high level of responsibility. Flexibility in scheduling is key for this role.
SUMMARY
The GSA is responsible for:
- Acknowledge, understand and comply with all company/franchise policy, procedures and work practices.
- Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.
- Stay aware of company/hotel/franchise information and changes.
JOB RESPONSIBILITIES
The GSA’s primary responsibilities will include:
- Comply with all department standard operations procedures, processes and core values.
- Provide guest services in a highly professional manner exceeding guest expectations at all times.
- Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience and transporting our guests to and from the airport and the oceanfront.
- Inspect and evaluate physical condition of GSA area and transportation vehicles for cleanliness. Report any necessary repairs generating Daily Maintenance Request slips.
- Interact with fellow associates in a courteous and professional manner.
- Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
- Complete associate safety training in compliance with procedures and regulations.
- Report unsafe work conditions/practices and safety/security violations in accordance with company policy.
- Complete special projects with appropriate training as assigned by the supervisor.
- Consistently present a friendly disposition and professional demeanor at all times.
- Resolve guest complaints, disputes, grievances, and conflicts.
REQUIRED SKILLS AND ABILITY
- Able to read, write and speak basics English.
- Able to understand and apply basic mathematical skills.
- Able to apply common sense understanding to carry out simple one- or two- step instructions.
- Able to deal with standardized situations with only occasional or no variation.
- Able to push, stand, stoop, bend, and lift items weighing up to ____pounds repetitively during entire shift.
- Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
- Able to work a flexible schedule including weekends and holidays as required.
REQUIRED EDUCATION AND EXPERIENCE
- Education – High school diploma preferred.
- Experience – One-year experience in related field preferred.
- Must possess a valid driver’s license and good DMV report of driving record.
- Valid and unrestricted driver’s license with no major violations (DUI/DWI, reckless driving) in the past 3-5 years.
- Clean driving record with no suspensions or revocations in the past 3-5 years.
- Ability to pass a driving background check and meet insurance requirements for the position.
- Must be able to demonstrate safe driving practices and comply with all traffic regulations.
BENEFITS:
- Hilton Travel Discounts All Over the World
- Growth Opportunities
- Spa and Restaurant Discounts
- 50% Tuition Reduction at Regent University
- Complementary Employee Meal Per Shift
