Director of Member Analytics

Position Summary:

FoundersCard is seeking a Director of Member Analytics to lead our data reporting, integrity, and visualization efforts. This is a critical role responsible for monitoring and optimizing all key performance indicators (KPIs) related to member retention, trial conversion, ARPU and customer acquisition efficiency. The ideal candidate will be a strategic partner in driving business decisions, proactively identifying trends, and holding key stakeholders accountable for performance.

Responsibilities: :

• Reporting:
• • Own and maintain all analytics dashboards and reports, ensuring data accuracy and accessibility across the organization.
  • Rigorously monitor and analyze KPIs including member retention, trial conversion, ARPU and customer acquisition efficiency.
  • Utilize business intelligence tools such as Looker or Tableau to create data visualizations that drive informed decision-making.
  • Write and optimize complex SQL queries to extract, manipulate, and analyze data efficiently.
  • Ensure high standards of data integrity, working closely with the engineering, product and operations teams to maintain accurate and reliable datasets.
• Analysis & Strategy:
• • Maximize member retention and alumni reactivations by leveraging insights to segment and personalize tactics, collaborating with product, marketing, and operations.
  • Use predictive analytics to identify potential cancellations based on usage patterns and customer engagement, implementing proactive measures to retain at-risk members.
  • Identify trends, run deep and impactful analyses, and proactively provide strategic recommendations.
  • Develop a culture of data-driven decision-making, ensuring key business leaders have the intelligence they need to optimize performance.
  • Partner with stakeholders across marketing, product, and operations to democratize access to data and enhance analytics proficiency within the organization.
  • Design and implement robust data transformation processes—including data cleansing, normalization, and aggregation—to support advanced analytics and accurate reporting.

Qualifications:

• 6 years of experience in data analytics, business intelligence, consulting, or a related field, preferably within a consumer subscription business.
• Expertise in Looker or Tableau, with a proven ability to build impactful dashboards and data visualizations.
• Advanced SQL skills, capable of writing and optimizing complex queries.
• Strong analytical mindset with the ability to translate data into strategic insights.
• Experience working cross-functionally to drive accountability and business results.
• A proactive, problem-solving approach—this is not a traditional “order-taking” analytics role; we are seeking a proactive, strategic thought partner.
• Ability to communicate complex data findings clearly and effectively to non-technical stakeholders.

What we Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Professional development and career growth opportunities.

Things to Know:

• This role is in-office full time. Our office is in Midtown Manhattan. Our office is in Midtown Manhattan.
• The salary range for this role is $175k - $225k plus bonus