What are the responsibilities and job description for the Account Resolution Specialist position at Foundever?
Why Foundever?
At Foundever™, we invest in our team with paid training and career growth-84% of our managers are promoted internally! We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Location :
This position is onsite in Orem, UT. Our address is 545 E University Pkwy, Orem, UT 84097
Responsibilities :
- Support the QuickBooks Online Accountant customers to manage their clients' QuickBooks accounts through inbound phone calls
- Provide a white-glove customer service experience to premium customers
- Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
- Demonstrate critical thinking and problem-solving skills through complex issues
- Stay knowledgeable and updated on the newest versions QuickBooks and associated products
- Collaborate with peers and partners to ensure the best customer and employee experience
Qualifications :
Work with Us and Enjoy :
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750 of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Military Friendly
Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Salary : $25
