What are the responsibilities and job description for the Customer Service Associate - Healthcare position at Foundever?
A fantastic opportunity
At Foundever™, we invest in our team with paid training and career growth-84% of our managers are promoted internally. We prioritize exceptional customer service, offering top-tier CX solutions through inbound calls. As a Customer Service Representative, you'll support a well-known healthcare brand specializing in diabetic equipment. Empathy and compassion are key as you assist callers with troubleshooting, inquiries, and educating customers about medical devices. Join us in making a meaningful impact!
Location Requirements : Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT
Core Responsibilities :
- Handle inbound customer service calls
- Ongoing training and skill development
- Navigate multiple systems and tools
- Assist callers with basic troubleshooting, inquiries and education
- Drive customer satisfaction through voice and email communication
Qualifications :
Work with us an you'll enjoy :
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750 of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Military Friendly
Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
