What are the responsibilities and job description for the Customer Service Representative position at Foundever?
Candidates must reside within 50 Miles from the Foundever site
This position requires you to be on-site
Must live within 50 miles of the Las Vegas site : 420 E Pilot rd, Las Vegas NV 89119
About Us :
At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.
At Foundever, experience is everything
An award-winning culture built on 35 years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.
Skills, Knowledge, and Abilities :
- Active listening skills, effective verbal and written communication skills
- Ability to solve complex situations utilizing questioning and deductive reasoning skills
- Demonstrated ability to navigate multiple systems
- High service-aptitude with personal drive to serve / display compassion and empathy
- Willingness to learn and develop skills to improve your work performance
Benefits :
Requirements :
Must live within 50 miles of the Las Vegas site : 420 E Pilot rd, Las Vegas NV 89119
Application and Interview Process
After completing your application and assessment you will receive the following :
If a good fit for the role is determined, then you will receive :
Military Friendly
Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Salary : $17 - $18
