What are the responsibilities and job description for the Customer Service/Tech Support Agent position at Foundever?
Technical Customer Service Representative
Foundever is hiring Technical Customer Service Associates! Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. If you have a passion for providing outstanding service and are eager to make a difference, we invite you to join our dedicated team!
Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 101 SYKES BLVD. CHAVIES, KY 41727
Qualifications:
- Ability to multitask in and navigate between screens efficiently while assisting customers
- Comfortable in a fast-paced environment
- Must be 18 years of age
- High school diploma (or GED equivalent)
- Associate or bachelor’s degree preferred
- Must pass a criminal background
Core Responsibilities:
- Handle inbound customer service calls
- Drive customer satisfaction through voice, chat and email communication
- Navigate multiple systems and tools
- Ongoing training and skill development
Work with us and you’ll enjoy:
- Pay: $16/hr with opportunities up to $19 !
- 100% paid training
- Benefits including medical, dental, life, and vision insurance
- Employee Assistance Program (EAP)
- 401k retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within)
About Foundever™
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for 800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18
